Artera experienced a minor incident on December 4, 2024 affecting Artera Web Application, lasting 4d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2024, 05:19 PM UTC
Artera is currently investigating reports of an issue with slowness in the Artera Application. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Dec 04, 2024, 06:03 PM UTC
Artera has identified an issue that is causing slowness in the Artera Application. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Dec 04, 2024, 07:14 PM UTC
Artera is observing that the Artera application is no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- identified Dec 04, 2024, 08:01 PM UTC
After monitoring Artera Engineers have identified a need for additional database work to address and resolve the delays in the Artera application. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- monitoring Dec 05, 2024, 02:54 AM UTC
Artera is observing that the Artera application is no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Dec 08, 2024, 11:24 PM UTC
We are no longer experiencing issues with delays in the Artera Application. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.