Artera incident

Artera White Label URL's unable to login

Resolved after 8 minutes, affecting Artera Web Application, on December 2, 2024.

resolved Dec 02, 2024, 04:25 PM UTC

We are no longer experiencing issues with white label production URL's. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Started
Dec 02, 2024, 04:16 PM UTC
Resolved
Dec 02, 2024, 04:25 PM UTC
Duration
8m
Detected by Pingoru
Dec 02, 2024, 04:16 PM UTC

Affected components

Artera Web Application

Update timeline

  1. investigating Dec 02, 2024, 04:16 PM UTC

    Artera has identified an issue with white labeled partner URL's. Users are currently not able to log in to white labeled environments. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. resolved Dec 02, 2024, 04:25 PM UTC

    We are no longer experiencing issues with white label production URL's. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

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