Artera experienced a minor incident on January 21, 2025 affecting Artera Web Application and Manual Messaging, lasting 18h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 21, 2025, 11:31 PM UTC
Artera has identified an issue with some inbound messages not being received in Artera. Our estimated timeframe for messages affected is between 5 PM EST - 6 PM EST. While we believe the issue is no longer happening, we are actively investigating and monitoring the situation and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Jan 21, 2025, 11:54 PM UTC
Artera is observing that inbound messages are flowing into Artera as expected. We are continuing to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Jan 22, 2025, 05:55 PM UTC
We are no longer experiencing issues with inbound messages flowing into Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.