Artera experienced a minor incident on January 10, 2025 affecting VPN, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2025, 02:41 PM UTC
Artera is currently investigating reports of an issue with the inbound HL7 Interface. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Jan 10, 2025, 03:00 PM UTC
Artera has identified an issue that is causing Inbound HL7 feeds to process slowly, causing messages to queue before reaching the Artera interface. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Jan 10, 2025, 03:42 PM UTC
Artera is observing all inbound interfaces are processing HL7 messages as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Jan 10, 2025, 05:46 PM UTC
We are no longer experiencing issues with the inbound HL7 interface. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.