Artera incident

Campaigns Page intermittent loading issues for Canadian environments only

Minor Resolved View vendor source →

Artera experienced a minor incident on December 19, 2024 affecting Artera Web Application, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 07:34 PM UTC
Resolved
Dec 19, 2024, 10:09 PM UTC
Duration
2h 34m
Detected by Pingoru
Dec 19, 2024, 07:34 PM UTC

Affected components

Artera Web Application

Update timeline

  1. investigating Dec 19, 2024, 07:34 PM UTC

    Artera is currently investigating reports of an issue with the Campaigns page in Canadian Artera environments. The Campaigns page is failing to load on initial attempts. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. identified Dec 19, 2024, 08:52 PM UTC

    Artera has identified an issue that is causing the campaigns page to not load. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  3. resolved Dec 19, 2024, 10:09 PM UTC

    We are no longer experiencing issues with the Campaigns page in Artera in Canadian Environments. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.