Artera incident

Inbound Phone Calls to Artera Practice Phone Numbers Encountering an Error

Minor Resolved View vendor source →

Artera experienced a minor incident on January 10, 2025 affecting Artera Web Application, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 08:45 PM UTC
Resolved
Jan 10, 2025, 11:10 PM UTC
Duration
2h 25m
Detected by Pingoru
Jan 10, 2025, 08:45 PM UTC

Affected components

Artera Web Application

Update timeline

  1. investigating Jan 10, 2025, 08:45 PM UTC

    Artera is currently investigating reports of an issue with inbound phone calls made to Artera purchased phone numbers. When a patient calls a line purchased by Artera they will receive a message which states "An Error has occurred". While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. identified Jan 10, 2025, 09:06 PM UTC

    Artera has identified an issue with inbound phone calls made to Artera purchased phone numbers. When a patient calls a line purchased by Artera they will receive a message which states "An Error has occurred". While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  3. resolved Jan 10, 2025, 11:10 PM UTC

    We are no longer experiencing issues with inbound phone calls made to Artera purchased phone numbers. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.