Array Outage History
Array degraded · 2 active incidents View live status →Pingoru has recorded 150 incidents for Array: 149 in the last 12 months and 45 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 2 of 720 (0%) |
| May 2026 | 16 | 72 of 744 (10%) |
| June 2026 | 12 | 69 of 720 (10%) |
| July 2026 | 25 | 16 of 744 (2%) |
| August 2026 | 10 | 38 of 744 (5%) |
| September 2026 | 17 | 12 of 720 (2%) |
| October 2026 | 16 | 3 of 744 (0%) |
| November 2026 | 3 | 8 of 47 (16%) |
Incidents, newest first
Notice June 7, 2026 Investigating System Issue 42m
Started Jun 07, 2026, 12:53 PM UTC· resolved Jun 07, 2026, 01:36 PM UTC
- investigating Jun 07, 2026, 12:53 PM UTC
We have been notified of a potential issue and are investigating.
Notice June 5, 2026 Investigating System Issue 12m
Started Jun 05, 2026, 03:26 AM UTC· resolved Jun 05, 2026, 03:39 AM UTC
- investigating Jun 05, 2026, 03:26 AM UTC
We have been notified of a potential issue and are investigating.
Minor June 4, 2026 Investigating Bureau Authentication/Reports/ Enrollment Issue 1h 17m My Credit Manager
Started Jun 04, 2026, 05:02 PM UTC· resolved Jun 04, 2026, 06:20 PM UTC
- investigating Jun 04, 2026, 05:02 PM UTC
We have been notified of a potential issue with Experian and are investigating.
- investigating Jun 04, 2026, 05:11 PM UTC
We have been notified of a potential issue with Experian that may be affecting authentication, reports, and enrollments. We are currently investigating. At this time, the issue appears to be on the bureau side.
- monitoring Jun 04, 2026, 05:36 PM UTC
Experian services have returned to normal and we are monitoring.
- resolved Jun 04, 2026, 06:20 PM UTC
This incident has been resolved.
Critical June 3, 2026 My Home Value Client Paid Experiencing Issues 57m My Home Value
Started Jun 03, 2026, 12:12 AM UTC· resolved Jun 03, 2026, 01:10 AM UTC
- identified Jun 03, 2026, 12:12 AM UTC
We are currently experiencing issues with My Home Value Client Paid. We have identified the issue and are working on a fix.
- identified Jun 03, 2026, 12:34 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 03, 2026, 01:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 01:10 AM UTC
This incident has been resolved.
Notice June 2, 2026 Investigating System Issue 14m
Started Jun 02, 2026, 10:34 PM UTC· resolved Jun 02, 2026, 10:48 PM UTC
- investigating Jun 02, 2026, 10:34 PM UTC
We have been notified of a potential issue and are investigating.
Minor June 1, 2026 Investigating System Issues Affecting MCM, IDP, and White Label Sites 1d 2h My Credit Manager, Identity Protect, Offers Engine
Started Jun 01, 2026, 02:16 PM UTC· resolved Jun 02, 2026, 04:27 PM UTC
- investigating Jun 01, 2026, 02:16 PM UTC
We have been notified of a potential issue where users and clients may see a timeout and are investigating.
- investigating Jun 01, 2026, 02:53 PM UTC
We are continuing to investigate the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP). Customers may experience intermittent issues with Identity Protection and My Credit Manager alerts while our team works to identify and resolve the root cause. We will provide additional updates as more information becomes available.
- investigating Jun 01, 2026, 04:04 PM UTC
Our team remains engaged in investigating the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP). Customers may continue to experience intermittent issues with Identity Protection and Credit alerts. Additional updates will be provided as new information becomes available.
- investigating Jun 01, 2026, 05:09 PM UTC
We are actively working on the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP). Customers may continue to experience intermittent issues with Identity Protection and Credit alerts. Our teams remain engaged in remediation efforts, and we will share additional updates as they become available.
- investigating Jun 01, 2026, 06:50 PM UTC
We are actively analyzing the issue affecting My Credit Manager (MCM), Identity Protection (IDP), and White Label sites. The impact remains limited to intermittent disruptions affecting Identity Protection and Credit alerts. Our teams are working to restore full service and will share further updates as they become available.
- investigating Jun 01, 2026, 07:49 PM UTC
We are closely monitoring the alert services following the latest mitigation efforts and are seeing improved stability across affected systems. While service performance has improved, we are not yet considering the issue fully resolved. Our teams remain actively engaged as we continue to validate the mitigation and monitor for any recurring impact. Additional updates will be provided as new information becomes available.
- investigating Jun 01, 2026, 10:01 PM UTC
System performance remains stable following the mitigation efforts implemented earlier today. Our teams continue to validate the effectiveness of those efforts while monitoring for any recurring impact to Identity Protection (IDP) and My Credit Manager (MCM) alerts. Although the observed impact has been reduced, we are continuing our investigation and do not yet consider the issue fully resolved. Additional updates will be provided as warranted.
- investigating Jun 02, 2026, 02:01 PM UTC
The affected services continue to operate without a recurrence of the earlier level of impact following the mitigation efforts implemented yesterday. We remain focused on investigating the underlying cause and do not yet consider the issue fully resolved. Additional updates will be provided as warranted.
- resolved Jun 02, 2026, 04:27 PM UTC
Service performance has remained stable, and we have not observed a recurrence of the previously reported impact to Identity Protection (IDP) and My Credit Manager (MCM) alerts following the mitigation efforts implemented earlier. At this time, we are considering the incident resolved. Our teams will continue to monitor the affected services to confirm continued stability. We appreciate your patience and understanding throughout this incident.
Notice May 31, 2026 Investigating System Issue 6h 26m
Started May 31, 2026, 06:05 PM UTC· resolved Jun 01, 2026, 12:31 AM UTC
- investigating May 31, 2026, 06:05 PM UTC
We have been notified of a potential issue and are investigating.
Minor May 31, 2026 Investigating System Issue with credit report pulls 5h 34m My Credit Manager
Started May 31, 2026, 11:58 AM UTC· resolved May 31, 2026, 05:32 PM UTC
- investigating May 31, 2026, 11:58 AM UTC
We have been notified of a potential issue and are investigating.
- investigating May 31, 2026, 12:36 PM UTC
We have been notified of a potential issue and are investigating.
- identified May 31, 2026, 03:03 PM UTC
The issue has been identified and we are working towards a resolution
- monitoring May 31, 2026, 04:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 05:32 PM UTC
This incident has been resolved. Report pulls for My Credit Manager were operational as of 11:45 am ET
Minor May 29, 2026 Investigating Possible Privacy Protect System Issue 5d 15h Privacy Protect
Started May 29, 2026, 01:57 AM UTC· resolved Jun 03, 2026, 05:25 PM UTC
- investigating May 29, 2026, 01:57 AM UTC
We have been notified of a potential issue and are investigating.
- investigating May 29, 2026, 02:37 AM UTC
We are continuing to investigate an issue possibly affecting Privacy Protect scan endpoint,
- investigating May 29, 2026, 03:47 AM UTC
Our team remains actively engaged in investigating the issue affecting Privacy Protect. Verifications, removals, and background scans may still not be processing as expected. We are working to determine the root cause and will provide additional updates as more information becomes available.
- investigating May 29, 2026, 04:10 AM UTC
Our investigation into the Privacy Protect issue is ongoing. Verifications, removals, and background scans continue to be impacted. We will provide our next update as soon as additional information is available.
- investigating May 29, 2026, 04:28 AM UTC
Our teams have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. Verifications, removals, and background scans may continue to be affected overnight. We will continue to monitor the situation and provide our next update tomorrow morning.
- investigating May 29, 2026, 01:42 PM UTC
Our investigation into the Privacy Protect issue remains ongoing. Verifications, removals, and background scans continue to be affected. We are actively working toward a resolution and will share our next update as soon as additional information is available.
- investigating May 29, 2026, 02:57 PM UTC
We are continuing efforts to identify and resolve the issue affecting Privacy Protect. Verifications, removals, and background scans remain impacted at this time. Our teams are engaged and making progress in our analysis. We will provide our next update as soon as more information is available.
- investigating May 29, 2026, 05:14 PM UTC
Work to resolve the Privacy Protect issue remains in progress. Customers may continue to experience impacts to verifications, removals, and background scans at this time. Our teams continue to review and analyze the issue and will provide further updates as new information becomes available.
- investigating May 29, 2026, 07:27 PM UTC
The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time. Our teams remain focused on addressing the issue and evaluating the latest findings. We will provide further updates as additional information becomes available.
- investigating May 29, 2026, 08:46 PM UTC
The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time.
- identified May 30, 2026, 12:06 AM UTC
We have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. However, verifications, removals, and background scans may continue to have degraded performance over the weekend. We expect to have a full resolution on 6/1/25 and will provide additional updates next week.
- identified Jun 01, 2026, 09:12 PM UTC
Our teams have deployed an update and are beginning a phased recovery process for the Privacy Protect issue. We are gradually re-enabling affected services while monitoring system performance and validating stability. Verifications, removals, and background scans may continue to experience impacts as recovery activities progress. We will provide additional updates as more information becomes available.
- identified Jun 02, 2026, 08:43 PM UTC
Recovery efforts for the Privacy Protect issue continue to make progress. Our teams have addressed additional issues identified during the recovery process and are actively working through the affected scan backlog. Verifications, removals, and background scans may continue to experience impacts while remaining background services are gradually restored. We will provide additional updates as recovery efforts continue.
- resolved Jun 03, 2026, 05:25 PM UTC
The issue affecting Privacy Protect has been resolved, and services have returned to normal operation. As part of the recovery process, delayed verifications and affected background scans will continue to be processed throughout the afternoon. Clients may receive verification webhooks for records that were impacted during the incident, including some records that may no longer exist in their systems. Any verification webhooks that do not correspond to an active record on your end can be safely ignored. We appreciate your patience and understanding throughout this incident.
Notice May 27, 2026 Duplicate Privacy Protect Records 3h 35m Privacy Protect
Started May 27, 2026, 08:41 PM UTC· resolved May 28, 2026, 12:17 AM UTC
- investigating May 27, 2026, 08:41 PM UTC
We have been notified of a potential issue and are investigating.
- investigating May 27, 2026, 08:45 PM UTC
We are investigating failures for background scan webhooks on Privacy Protect
- identified May 27, 2026, 09:04 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 27, 2026, 09:59 PM UTC
We are continuing to implement a fix. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.
- identified May 27, 2026, 10:35 PM UTC
We are continuing to work on this issue. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.
- monitoring May 27, 2026, 11:27 PM UTC
We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.
- resolved May 28, 2026, 12:17 AM UTC
We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.
Notice May 21, 2026 We are investigating a system outage affecting Array services. 3m My Credit Manager
Started May 21, 2026, 08:16 PM UTC· resolved May 21, 2026, 08:19 PM UTC
- monitoring May 21, 2026, 08:16 PM UTC
Services are now recovering.
- resolved May 21, 2026, 08:19 PM UTC
This incident has been resolved.
Major May 21, 2026 We are investigating a system outage affecting Array services. 27m My Credit Manager
Started May 21, 2026, 07:47 PM UTC· resolved May 21, 2026, 08:15 PM UTC
- investigating May 21, 2026, 07:47 PM UTC
We have been notified of a potential issue and are investigating.
- investigating May 21, 2026, 07:59 PM UTC
We are continuing to investigate this issue.
- identified May 21, 2026, 08:02 PM UTC
We have identified the issue and are working to resolve.
- resolved May 21, 2026, 08:15 PM UTC
This incident has been resolved.
Notice May 21, 2026 We are currently investigating an issue affecting CP7 Sites 22m My Credit Manager
Started May 21, 2026, 07:47 PM UTC· resolved May 21, 2026, 08:10 PM UTC
- investigating May 21, 2026, 07:47 PM UTC
We have been notified of a potential issue and are investigating.
- investigating May 21, 2026, 07:59 PM UTC
We are continuing to investigate this issue.
Notice May 13, 2026 Investigating System Issue 10m
Started May 13, 2026, 08:16 PM UTC· resolved May 13, 2026, 08:26 PM UTC
- investigating May 13, 2026, 08:16 PM UTC
We have been notified of a potential issue and are investigating.
Notice May 11, 2026 Investigating Array Documentation Issue 2h 12m
Started May 11, 2026, 01:50 PM UTC· resolved May 11, 2026, 04:02 PM UTC
- investigating May 11, 2026, 01:50 PM UTC
We have been notified of a potential issue and are investigating.
- resolved May 11, 2026, 04:02 PM UTC
This incident has been resolved.
Notice May 8, 2026 Investigating Subscription Manager System Issue 10h 30m Subscription Manager
Started May 08, 2026, 09:49 PM UTC· resolved May 09, 2026, 08:20 AM UTC
- investigating May 08, 2026, 09:49 PM UTC
We have been notified of a potential issue affecting the subscription manager transaction service and are investigating.
- investigating May 08, 2026, 10:37 PM UTC
We are continuing to investigate this issue.
- identified May 08, 2026, 11:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 09, 2026, 12:14 AM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2026, 12:58 AM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2026, 02:27 AM UTC
Work is ongoing to implement a fix.
- identified May 09, 2026, 04:46 AM UTC
Efforts to implement a resolution for this issue are ongoing.
- resolved May 09, 2026, 08:20 AM UTC
This incident has been resolved.
Notice May 8, 2026 Investigating Possible MCM System Issue 2h 41m
Started May 08, 2026, 12:57 AM UTC· resolved May 08, 2026, 03:39 AM UTC
- investigating May 08, 2026, 12:57 AM UTC
We have been notified of a potential issue and are investigating.
- investigating May 08, 2026, 01:50 AM UTC
We are continuing to investigate this issue.
- investigating May 08, 2026, 03:08 AM UTC
We are continuing to investigate this issue.
- resolved May 08, 2026, 03:39 AM UTC
This incident has been resolved.
Minor May 6, 2026 Investigating Build Credit Rent System Issue 56m BuildCredit Rent
Started May 06, 2026, 08:04 PM UTC· resolved May 06, 2026, 09:00 PM UTC
- investigating May 06, 2026, 08:04 PM UTC
We have been notified of a potential issue and are investigating.
- investigating May 06, 2026, 08:06 PM UTC
We have been notified of a potential issue and are investigating.
- identified May 06, 2026, 08:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 09:00 PM UTC
This incident has been resolved.
Minor May 6, 2026 Investigating Student Loan Aid System Issue 32m Student Loan Aid
Started May 06, 2026, 07:49 PM UTC· resolved May 06, 2026, 08:22 PM UTC
- investigating May 06, 2026, 07:49 PM UTC
We have been notified of a potential issue and are investigating.
- investigating May 06, 2026, 08:08 PM UTC
We are continuing to investigate this issue.
- monitoring May 06, 2026, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 08:22 PM UTC
This incident has been resolved.
Notice May 5, 2026 Investigating System Issue 13m
Started May 05, 2026, 07:59 PM UTC· resolved May 05, 2026, 08:13 PM UTC
- investigating May 05, 2026, 07:59 PM UTC
We have been notified of a potential issue and are investigating.
Notice May 4, 2026 Investigating Possible PlanAPI / Array+ System Issue 1h 36m
Started May 04, 2026, 07:05 PM UTC· resolved May 04, 2026, 08:41 PM UTC
- investigating May 04, 2026, 07:05 PM UTC
We have been notified of a potential issue and are investigating.
Notice May 1, 2026 Investigating My Credit Manager User Service Issue 6h 49m My Credit Manager
Started May 01, 2026, 12:47 PM UTC· resolved May 01, 2026, 07:36 PM UTC
- investigating May 01, 2026, 12:47 PM UTC
We have been notified of a potential issue and are investigating.
- investigating May 01, 2026, 01:13 PM UTC
We are continuing to investigate this issue.
- identified May 01, 2026, 01:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 01, 2026, 02:42 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 01, 2026, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 01, 2026, 06:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 07:36 PM UTC
This incident has been resolved.
Major April 27, 2026 Investigating Embedded Web Components and White label System Issue 44m My Credit Manager, Identity Protect, Privacy Protect, BuildCredit Rent and 1 more
Started Apr 27, 2026, 06:45 PM UTC· resolved Apr 27, 2026, 07:29 PM UTC
- investigating Apr 27, 2026, 06:48 PM UTC
We have been notified of a potential issue and are investigating.
- investigating Apr 27, 2026, 07:00 PM UTC
We are continuing to investigate the issue affecting Embedded Web Components.
- monitoring Apr 27, 2026, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 07:29 PM UTC
This incident has been resolved.
Major April 22, 2026 Investigating System Issue 25m Privacy Protect
Started Apr 22, 2026, 11:27 PM UTC· resolved Apr 22, 2026, 11:53 PM UTC
- investigating Apr 22, 2026, 11:27 PM UTC
We have been notified of a potential issue and are investigating.
- identified Apr 22, 2026, 11:41 PM UTC
We are investigating an increase in errors on the Privacy Protect API
- identified Apr 22, 2026, 11:46 PM UTC
We have identified the issue and are working on a fix
- resolved Apr 22, 2026, 11:53 PM UTC
This incident has been resolved.
Notice April 21, 2026 Investigating System Issue 9m
Started Apr 21, 2026, 02:10 PM UTC· resolved Apr 21, 2026, 02:19 PM UTC
- investigating Apr 21, 2026, 02:10 PM UTC
We have been notified of a potential issue and are investigating.