Array incident

Investigating System Issue with credit report pulls

Minor Resolved View vendor source →

Array experienced a minor incident on May 31, 2026 affecting My Credit Manager, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2026, 11:58 AM UTC
Resolved
May 31, 2026, 05:32 PM UTC
Duration
5h 34m
Detected by Pingoru
May 31, 2026, 11:58 AM UTC

Affected components

My Credit Manager

Update timeline

  1. investigating May 31, 2026, 11:58 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 31, 2026, 12:36 PM UTC

    We have been notified of a potential issue and are investigating.

  3. identified May 31, 2026, 03:03 PM UTC

    The issue has been identified and we are working towards a resolution

  4. monitoring May 31, 2026, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 31, 2026, 05:32 PM UTC

    This incident has been resolved. Report pulls for My Credit Manager were operational as of 11:45 am ET