Array Outage History

Array is up right now

Array had 60 outages in the last 2 years totaling 39h 42m of downtime — averaging 2.5 incidents per month.

There were 60 Array outages since October 30, 2025 totaling 39h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.array.com

Major January 27, 2026

Investigating issue with our system

Detected by Pingoru
Jan 27, 2026, 03:51 PM UTC
Resolved
Jan 27, 2026, 04:21 PM UTC
Duration
30m
Affected: My Credit ManagerIdentity ProtectPrivacy ProtectOffers EngineBuildCredit AccountSubscription ManagerStudent Loan AidFinancial Links
Timeline · 4 updates
  1. investigating Jan 27, 2026, 03:51 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jan 27, 2026, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 27, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 27, 2026

Investigating Issue with our system

Detected by Pingoru
Jan 27, 2026, 03:50 PM UTC
Resolved
Jan 27, 2026, 04:21 PM UTC
Duration
30m
Timeline · 2 updates
  1. investigating Jan 27, 2026, 03:50 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Jan 27, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 25, 2026

We are investigating an issue related to Proxy Provider Gateway TUI certificate

Detected by Pingoru
Jan 25, 2026, 08:41 PM UTC
Resolved
Jan 25, 2026, 10:02 PM UTC
Duration
1h 20m
Affected: My Credit Manager
Timeline · 5 updates
  1. investigating Jan 25, 2026, 08:41 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jan 25, 2026, 09:02 PM UTC

    We've identified an issue with our TUI connection and are continuing to investigate.

  3. investigating Jan 25, 2026, 09:11 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 25, 2026, 09:39 PM UTC

    We're in the process of performing updates to our connection.

  5. resolved Jan 25, 2026, 10:02 PM UTC

    A fix has been implemented and all systems are back to normal.

Read the full incident report →

Notice January 8, 2026

Investigating Issue with Score Simulator

Detected by Pingoru
Jan 08, 2026, 08:18 PM UTC
Resolved
Jan 08, 2026, 09:48 PM UTC
Duration
1h 29m
Affected: My Credit Manager
Timeline · 3 updates
  1. investigating Jan 08, 2026, 08:18 PM UTC

    We have been notified of a potential issue with Score Simulator having loading issues for some clients.

  2. investigating Jan 08, 2026, 09:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 08, 2026, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Some CP7 customer might see slow performance

Detected by Pingoru
Dec 10, 2025, 03:14 PM UTC
Resolved
Dec 10, 2025, 03:23 PM UTC
Duration
9m
Timeline · 2 updates
  1. investigating Dec 10, 2025, 03:14 PM UTC

    We have been notified of a potential issue that might be affecting white label clients and are investigating.

  2. resolved Dec 10, 2025, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Investigating Equifax Issue

Detected by Pingoru
Nov 18, 2025, 06:02 PM UTC
Resolved
Nov 18, 2025, 07:13 PM UTC
Duration
1h 10m
Timeline · 3 updates
  1. investigating Nov 18, 2025, 06:02 PM UTC

    We have been notified of a potential issue regarding Equifax that would impact reports. We are currently investigating.

  2. monitoring Nov 18, 2025, 06:47 PM UTC

    Equifax results are back to normal and we are monitoring to confirm continued stability.

  3. resolved Nov 18, 2025, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Issue affecting My Credit Manager & Privacy Protect

Detected by Pingoru
Nov 18, 2025, 12:01 PM UTC
Resolved
Nov 18, 2025, 03:01 PM UTC
Duration
3h
Affected: My Credit ManagerPrivacy Protect
Timeline · 8 updates
  1. investigating Nov 18, 2025, 12:01 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Nov 18, 2025, 12:17 PM UTC

    We have been notified of a potential issue with the privacy protect service and My Credit Manager (TransUnion) due to an outage with the content delivery network, Cloudflare.

  3. investigating Nov 18, 2025, 12:21 PM UTC

    We have been notified of a potential issue with the privacy protect service and My Credit Manager (TransUnion) due to an outage with the content delivery network, Cloudflare.

  4. investigating Nov 18, 2025, 12:54 PM UTC

    We are continuing to investigate an issue that is affecting My Credit Manager and Privacy Protect due to an outage with the content delivery network, Cloudflare.

  5. investigating Nov 18, 2025, 01:26 PM UTC

    We are continuing to investigate an issue that is affecting My Credit Manager and Privacy Protect due to an outage with the content delivery network, Cloudflare.

  6. investigating Nov 18, 2025, 01:59 PM UTC

    We are continuing to investigate an issue that is affecting Privacy Protect due to an outage with the content delivery network, Cloudflare. A fix has been implemented and we are monitoring the results for My Credit Manager due to the same outage with Cloudflare

  7. monitoring Nov 18, 2025, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results for Privacy Protect due to an outage with the content delivery network, Cloudflare.

  8. resolved Nov 18, 2025, 03:01 PM UTC

    The incident affecting My Credit manager and Privacy Protect due to the Cloudfare outage has been resolved.

Read the full incident report →

Notice November 14, 2025

Privacy Protect - Partial Outage

Detected by Pingoru
Nov 14, 2025, 07:04 PM UTC
Resolved
Nov 14, 2025, 11:06 PM UTC
Duration
4h 1m
Affected: Privacy Protect
Timeline · 4 updates
  1. investigating Nov 14, 2025, 07:04 PM UTC

    We have been notified of a potential issue with the privacy protect service and are working to deploy a fix.

  2. identified Nov 14, 2025, 07:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2025, 07:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 11:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Investigating Report Retrieval Issue

Detected by Pingoru
Nov 12, 2025, 08:31 PM UTC
Resolved
Nov 13, 2025, 06:42 PM UTC
Duration
22h 10m
Affected: My Credit Manager
Timeline · 4 updates
  1. investigating Nov 12, 2025, 09:04 PM UTC

    We have been notified of a potential issue with report retrieval and are investigating.

  2. monitoring Nov 12, 2025, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 13, 2025, 02:49 PM UTC

    We are currently investigating this issue.

  4. resolved Nov 13, 2025, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 30, 2025

Investigating Issue with Student Loan Aid

Detected by Pingoru
Oct 30, 2025, 03:33 PM UTC
Resolved
Oct 30, 2025, 08:51 PM UTC
Duration
5h 18m
Affected: Student Loan Aid
Timeline · 5 updates
  1. investigating Oct 30, 2025, 03:33 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Oct 30, 2025, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 30, 2025, 04:53 PM UTC

    The issue has been identified and we are working on a resolution.

  4. identified Oct 30, 2025, 06:42 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 30, 2025, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →