Array incident

Investigating Subscription Manager System Issue

Notice Resolved View vendor source →

Array experienced a notice incident on May 8, 2026 affecting Subscription Manager, lasting 10h 30m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 09:49 PM UTC
Resolved
May 09, 2026, 08:20 AM UTC
Duration
10h 30m
Detected by Pingoru
May 08, 2026, 09:49 PM UTC

Affected components

Subscription Manager

Update timeline

  1. investigating May 08, 2026, 09:49 PM UTC

    We have been notified of a potential issue affecting the subscription manager transaction service and are investigating.

  2. investigating May 08, 2026, 10:37 PM UTC

    We are continuing to investigate this issue.

  3. identified May 08, 2026, 11:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 09, 2026, 12:14 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 09, 2026, 12:58 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified May 09, 2026, 02:27 AM UTC

    Work is ongoing to implement a fix.

  7. identified May 09, 2026, 04:46 AM UTC

    Efforts to implement a resolution for this issue are ongoing.

  8. resolved May 09, 2026, 08:20 AM UTC

    This incident has been resolved.