Array incident

Investigating Possible Privacy Protect System Issue

Minor Ongoing View vendor source →

Array is currently experiencing a minor incident affecting Privacy Protect, which began 2d ago. The vendor's full update timeline is below.

Started
May 29, 2026, 01:57 AM UTC
Resolved
Ongoing
Duration
● 1d 17h
Detected by Pingoru
May 29, 2026, 01:57 AM UTC

Affected components

Privacy Protect

Update timeline

  1. investigating May 29, 2026, 01:57 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 29, 2026, 02:37 AM UTC

    We are continuing to investigate an issue possibly affecting Privacy Protect scan endpoint,

  3. investigating May 29, 2026, 03:47 AM UTC

    Our team remains actively engaged in investigating the issue affecting Privacy Protect. Verifications, removals, and background scans may still not be processing as expected. We are working to determine the root cause and will provide additional updates as more information becomes available.

  4. investigating May 29, 2026, 04:27 AM UTC

    Our investigation into the Privacy Protect issue is ongoing. Verifications, removals, and background scans continue to be impacted. We will provide our next update as soon as additional information is available.

  5. investigating May 29, 2026, 04:28 AM UTC

    Our teams have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. Verifications, removals, and background scans may continue to be affected overnight. We will continue to monitor the situation and provide our next update tomorrow morning.

  6. investigating May 29, 2026, 01:42 PM UTC

    Our investigation into the Privacy Protect issue remains ongoing. Verifications, removals, and background scans continue to be affected. We are actively working toward a resolution and will share our next update as soon as additional information is available.

  7. investigating May 29, 2026, 02:57 PM UTC

    We are continuing efforts to identify and resolve the issue affecting Privacy Protect. Verifications, removals, and background scans remain impacted at this time. Our teams are engaged and making progress in our analysis. We will provide our next update as soon as more information is available.

  8. investigating May 29, 2026, 05:14 PM UTC

    Work to resolve the Privacy Protect issue remains in progress. Customers may continue to experience impacts to verifications, removals, and background scans at this time. Our teams continue to review and analyze the issue and will provide further updates as new information becomes available.

  9. investigating May 29, 2026, 07:27 PM UTC

    The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time. Our teams remain focused on addressing the issue and evaluating the latest findings. We will provide further updates as additional information becomes available.

  10. investigating May 29, 2026, 08:46 PM UTC

    The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time.

  11. identified May 30, 2026, 12:06 AM UTC

    We have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. However, verifications, removals, and background scans may continue to have degraded performance over the weekend. We expect to have a full resolution on 6/1/25 and will provide additional updates next week.