AppZen incident

Workflow status for few concur customers is not getting synced

Major Resolved View vendor source →

AppZen experienced a major incident on August 11, 2025 affecting Expense Audit, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 10:30 AM UTC
Resolved
Aug 12, 2025, 12:55 PM UTC
Duration
1d 2h
Detected by Pingoru
Aug 11, 2025, 10:30 AM UTC

Affected components

Expense Audit

Update timeline

  1. investigating Aug 11, 2025, 09:22 AM UTC

    We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.

  2. investigating Aug 11, 2025, 09:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 11, 2025, 11:02 AM UTC

    Workaround implemented. We are monitoring the issue.

  4. identified Aug 11, 2025, 12:28 PM UTC

    The engineering team is still monitoring the issue and checking for impact of the issue.

  5. monitoring Aug 11, 2025, 01:30 PM UTC

    A workaround has been implemented and we are monitoring the results.

  6. monitoring Aug 11, 2025, 01:30 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 12, 2025, 12:55 PM UTC

    This incident has been resolved.