AppZen experienced a major incident on September 29, 2026 affecting AppZen Inbox, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
AppZen Inbox
Update timeline
- investigating Sep 29, 2026, 11:30 AM UTC
Customers may experience an issue where invoices sent to their customer-hosted Outlook/Exchange mailboxes are not being ingested into AppZen AP Inbox. We are aware of the issue and are working to resolve it on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.
- identified Sep 29, 2026, 01:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 05:47 PM UTC
We are monitoring the fix implemented to resolve the issue.
- resolved Sep 29, 2026, 06:03 PM UTC
This incident has been resolved. All invoices submitted to AppZen by email or through an ERP integration have been ingested.