AppZen experienced a major incident on January 22, 2026 affecting Expense Audit and AAA API, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Expense AuditAAA API
Update timeline
- investigating Jan 22, 2026, 04:38 PM UTC
Some users are experiencing issues logging in to AppZen. After entering credentials and selecting Login with SSO, the session is terminated, and the landing page does not load.
- identified Jan 22, 2026, 09:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 22, 2026, 11:16 PM UTC
The issue has been fixed however if you continue to experience an issue, we suggest that you clear your browser cache and cookies, as older cookies may still be present and clearing them should resolve the problem. Our apologies for any inconvenience caused and thank your for your understanding as we worked to resolve.