AppZen incident

Expense Audit - Concur : Processed reports not moving ahead in the workflow in Concur

Minor Resolved View vendor source →

AppZen experienced a minor incident on November 5, 2025 affecting Expense Audit, lasting 13h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 03:50 PM UTC
Resolved
Nov 06, 2025, 05:48 AM UTC
Duration
13h 57m
Detected by Pingoru
Nov 05, 2025, 03:50 PM UTC

Affected components

Expense Audit

Update timeline

  1. investigating Nov 05, 2025, 03:50 PM UTC

    We are currently experiencing an issue where reports approved or rejected in AppZen are not progressing further in the Concur workflow. Our team is actively investigating the issue. We apologize for the inconvenience caused.

  2. identified Nov 05, 2025, 05:23 PM UTC

    We have identified the issue and implemented a fix. Report statuses are now flowing correctly to Concur. It may take some time for all report statuses to be fully updated. We will provide another update once all reports have successfully synced.

  3. monitoring Nov 05, 2025, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 06, 2025, 05:47 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 06, 2025, 05:48 AM UTC

    This incident has been resolved.