AppZen had 44 outages in the last 2 years totaling 183h 12m of downtime — averaging 1.8 incidents per month.
There were 44 AppZen outages since June 14, 2024 totaling 183h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
While the reports are moving forward in the workflow, the processing is happening at a noticeably slow rate and we are investigating the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We have identified an incident which may be affecting some of our customers wherein the users are unable to approve or reject reports in Appzen with below error: 'Encountered an error when actioning report' Our team is actively investigating and working to resolve the issue. We will share updates as they become available. We sincerely apologize for the inconvenience and appreciate your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved
We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.
We are continuing to investigate this issue.
Workaround implemented. We are monitoring the issue.
The engineering team is still monitoring the issue and checking for impact of the issue.
A workaround has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Impact: All Expense Audit Customers Incident Description: We are currently investigating an issue where auditors are unable to retrieve rejection comment templates after selecting them. Instead of displaying the expected message, the UI is returning [object Object]. We understand the impact this may have on workflow and apologise for the inconvenience. Our Engineering team is actively working to identify the root cause and implement a fix. Further updates will be shared as we make progress.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently observing an integration issue with Concur that appears to be impacting multiple customers. Due to this issue, Expense reports may not be ingested in Appzen. We are actively monitoring the situation and will keep you informed as we receive further updates from Concur. For real-time updates on the Concur outage, please refer to Concur’s status page: https://open.concur.com/?data-center=us2 Thank you for your patience and understanding.
We are continuing to investigate this issue.
This incident has been resolved.
Currently being investigated with Oracle
This incident has been resolved.
We have discovered an issue at Appzen where some users/customers may not be able to action on reports. We apologize for any inconvenience as our teams work with urgency to resolve.
We are continuing to investigate this issue.
This incident has been resolved.
Due to a system wide Concur Outage earlier today, we are in the process of recovery to align our Integrations to normal operating functionality. Thank you for your patience as we work to resolve.
This incident has been resolved.
We are currently experiencing a degradation in service related to a delay in the ingestion of some Invoices & Expense Reports. We apologize for any inconvenience as our teams work with urgency to resolve.
This incident has been resolved.
We are currently experiencing a slowness in service related to the ingestion of some Invoices & auditing of expense reports. We apologize for any inconvenience as our teams are actively working to resolve this with urgency.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
AppZen is currently experiencing an outage with our AI Analytics functionality. We have identified the issue and are working with priority to correct, and will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience as we work expediently to resolve.
This incident has been resolved.
Workbench only shows the result of 1st page and does not move to the following pages.
This issue has been resolved.
We have identified an issue with Reports Getting Stuck in the Pending Auto Audit status. The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the incident's root cause. We will provide you with updates on the progress.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on fixing the issue. The next update is in 2 hours.
We have fixed the issue. Currently, backlogs are getting cleared. The next update will in 2 hours.
This incident has been resolved.
We have identified an issue with the report total where there is an itemized line in the report. In the ChromeRiver payload, the total amount calculated is not correct. We have escalated the issue with the ChromeRiver team.
We are currently working with the Chromeriver team to find the root cause of the issue. We will share the next update in 2 hours
The Chromeriver team has identified that the issue is with Hotel type line items only We are working with them to fix the issue on priority We will share the next update in 2 hours
The Chromeriver team has implemented the fix and all the new reports should be crossing over correctly We are working with them to correct the affected reports We will share the next update in 2 hours
The Chromeriver team has implemented the fix and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
The Chromeriver team has implemented the fix, and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
The Chromeriver team has implemented the fix, and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
We got confirmation from the Chrome River team asking us to redirect the customers to the CR help desk, and they will address it on a customer-by-customer basis. Thank you for your understanding & patience with this matter.