AppZen Outage History

AppZen is up right now

Pingoru has recorded 53 incidents for AppZen: 32 in the last 12 months and 9 in the last 90 days.

Source: status.appzen.com

53incidents recorded
32last 12 months
9last 90 days
15 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking AppZen in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 2026519 of 720 (3%)
October 2026422 of 587 (4%)

Incidents, newest first

Minor November 6, 2025 Latency in email ingestion for AP inbox 5h 55m AppZen Inbox

Started Nov 06, 2025, 05:42 PM UTC· resolved Nov 06, 2025, 11:38 PM UTC

  1. investigating Nov 06, 2025, 05:42 PM UTC

    AppZen's backend team is currently investigating the issue.

  2. identified Nov 06, 2025, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 06, 2025, 11:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025 Expense Audit - Concur : Processed reports not moving ahead in the workflow in Concur 13h 57m Expense Audit

Started Nov 05, 2025, 03:50 PM UTC· resolved Nov 06, 2025, 05:48 AM UTC

  1. investigating Nov 05, 2025, 03:50 PM UTC

    We are currently experiencing an issue where reports approved or rejected in AppZen are not progressing further in the Concur workflow. Our team is actively investigating the issue. We apologize for the inconvenience caused.

  2. identified Nov 05, 2025, 05:23 PM UTC

    We have identified the issue and implemented a fix. Report statuses are now flowing correctly to Concur. It may take some time for all report statuses to be fully updated. We will provide another update once all reports have successfully synced.

  3. monitoring Nov 05, 2025, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 06, 2025, 05:47 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 06, 2025, 05:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 Expense Audit, Card Audit: Lag in Report Processing 1d Expense Audit

Started Oct 29, 2025, 06:45 AM UTC· resolved Oct 30, 2025, 06:57 AM UTC

  1. monitoring Oct 29, 2025, 06:45 AM UTC

    We are currently experiencing a temporary slowdown in report processing due to an unusually high volume of reports. Our teams have implemented changes to improve processing speed, and the backlog is gradually clearing. We appreciate your patience as we work to fully restore normal processing (this may take a few hours). We will provide an update once performance is back to normal.

  2. monitoring Oct 29, 2025, 09:58 AM UTC

    The backlog of queued Expense and Card Audit reports has considerably reduced as processing continues. We expect the queue to clear within the next few hours and for normal processing speeds to resume soon.

  3. resolved Oct 30, 2025, 06:57 AM UTC

    Report processing operations have returned to normal speed. All queued reports have been cleared, and the system is functioning as expected. If there are any residual pending reports, they will be cleared shortly. We appreciate your patience during this incident.

Read the full incident report →

Major October 28, 2025 Appzen : Users getting logged out of Appzen 5h 22m Expense Audit, Invoice Processing

Started Oct 28, 2025, 07:50 PM UTC· resolved Oct 29, 2025, 01:13 AM UTC

  1. investigating Oct 28, 2025, 07:50 PM UTC

    Users may be unable to log in to AppZen and are getting logged out automatically.

  2. investigating Oct 28, 2025, 08:02 PM UTC

    We are investigating the issue and will keep updating the progress. Apologies for the inconvenience caused.

  3. investigating Oct 28, 2025, 08:05 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 28, 2025, 08:30 PM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 28, 2025, 09:50 PM UTC

    We are still investigating the issue on the highest priority and working to resolve it as soon as possible. Our sincere apologies for the inconvenience, and thank you for your continued patience.

  6. monitoring Oct 28, 2025, 11:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Oct 29, 2025, 01:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Delays in Processing due to Backlog from AWS Outage 18h 9m Invoice Processing

Started Oct 20, 2025, 06:53 PM UTC· resolved Oct 21, 2025, 01:02 PM UTC

  1. monitoring Oct 20, 2025, 06:53 PM UTC

    A fix has been implemented by AWS and we are monitoring the results.

  2. identified Oct 20, 2025, 07:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 10:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2025, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 10, 2025 Users unable to login to AppZen 1h 53m Expense Audit, Mastermind Analytics, Invoice Processing

Started Oct 10, 2025, 04:25 PM UTC· resolved Oct 10, 2025, 06:19 PM UTC

  1. investigating Oct 10, 2025, 04:25 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 10, 2025, 04:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 10, 2025, 04:47 PM UTC

    Users may now login successfully to AppZen although there may be a slight short term delay in Invoice Processing.

  4. resolved Oct 10, 2025, 06:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025 Invoice Processing Delays 13h 57m Invoice Processing

Started Oct 07, 2025, 09:04 PM UTC· resolved Oct 08, 2025, 11:02 AM UTC

  1. investigating Oct 07, 2025, 09:04 PM UTC

    We’re aware of the slowness currently impacting invoice processing, which is causing invoices to remain in the Processing stage. Our team is actively working on resolving this, and we’ll keep you updated as soon as performance stabilizes.

  2. monitoring Oct 08, 2025, 10:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025 Report workflow processing delay - Pending Auto Audit status 15h 29m Expense Audit

Started Oct 07, 2025, 07:32 PM UTC· resolved Oct 08, 2025, 11:01 AM UTC

  1. investigating Oct 07, 2025, 07:32 PM UTC

    While the reports are moving forward in the workflow, the processing is happening at a noticeably slow rate and we are investigating the issue.

  2. identified Oct 08, 2025, 09:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 08, 2025, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 19, 2025 Invoices stuck in Processing Status 2h 38m Invoice Processing

Started Sep 19, 2025, 03:57 PM UTC· resolved Sep 19, 2025, 06:36 PM UTC

  1. investigating Sep 19, 2025, 03:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 19, 2025, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2025, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2025 Invoices stuck in Processing Status and delay in email ingestion 1h 43m Invoice Processing, AppZen Inbox

Started Sep 18, 2025, 12:53 AM UTC· resolved Sep 18, 2025, 02:37 AM UTC

  1. investigating Sep 18, 2025, 12:53 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 18, 2025, 02:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025 Expense Audit : Unable to action (approve/ Reject) reports in Appzen 56m Expense Audit

Started Sep 08, 2025, 10:49 AM UTC· resolved Sep 08, 2025, 11:45 AM UTC

  1. investigating Sep 08, 2025, 10:49 AM UTC

    We have identified an incident which may be affecting some of our customers wherein the users are unable to approve or reject reports in Appzen with below error: 'Encountered an error when actioning report' Our team is actively investigating and working to resolve the issue. We will share updates as they become available. We sincerely apologize for the inconvenience and appreciate your patience.

  2. identified Sep 08, 2025, 10:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 08, 2025, 11:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2025, 11:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025 Issue when trying to schedule a new master data job in the Scheduling tab of System Integrations 6h 56m Expense Audit, AAA API

Started Aug 12, 2025, 11:45 PM UTC· resolved Aug 13, 2025, 06:42 AM UTC

  1. investigating Aug 12, 2025, 11:45 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 13, 2025, 06:42 AM UTC

    This incident has been resolved

Read the full incident report →

Major August 11, 2025 Workflow status for few concur customers is not getting synced 1d 3h Expense Audit

Started Aug 11, 2025, 09:22 AM UTC· resolved Aug 12, 2025, 12:55 PM UTC

  1. investigating Aug 11, 2025, 09:22 AM UTC

    We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.

  2. investigating Aug 11, 2025, 09:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 11, 2025, 11:02 AM UTC

    Workaround implemented. We are monitoring the issue.

  4. identified Aug 11, 2025, 12:28 PM UTC

    The engineering team is still monitoring the issue and checking for impact of the issue.

  5. monitoring Aug 11, 2025, 01:30 PM UTC

    A workaround has been implemented and we are monitoring the results.

  6. monitoring Aug 11, 2025, 01:30 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 12, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2025 AAP & EA Degraded Performance - Delay in Processing 1h 40m Expense Audit, Invoice Processing

Started Jul 28, 2025, 09:19 PM UTC· resolved Jul 28, 2025, 10:59 PM UTC

  1. investigating Jul 28, 2025, 09:19 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 28, 2025, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2025 AppZen EU & PROD environment is currently unavailable 4h 30m Expense Audit, Mastermind Analytics, AAA API, Advanced Analytics and 3 more

Started Jul 23, 2025, 07:14 PM UTC· resolved Jul 23, 2025, 11:45 PM UTC

  1. investigating Jul 23, 2025, 07:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 23, 2025, 08:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2025, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2025 All Expense Audit Customers: Issue with Rejection Comment Templates Not Displaying Properly 3h 17m Expense Audit

Started Jul 09, 2025, 06:32 AM UTC· resolved Jul 09, 2025, 09:50 AM UTC

  1. investigating Jul 09, 2025, 06:32 AM UTC

    Impact: All Expense Audit Customers Incident Description: We are currently investigating an issue where auditors are unable to retrieve rejection comment templates after selecting them. Instead of displaying the expected message, the UI is returning [object Object]. We understand the impact this may have on workflow and apologise for the inconvenience. Our Engineering team is actively working to identify the root cause and implement a fix. Further updates will be shared as we make progress.

  2. investigating Jul 09, 2025, 06:33 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 09, 2025, 06:48 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 09, 2025, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 27, 2025 Concur Integration Issue Across Multiple Customers - Affecting Expense report ingestion to Appzen 13h 33m Expense Audit

Started Jun 27, 2025, 07:00 AM UTC· resolved Jun 27, 2025, 08:34 PM UTC

  1. investigating Jun 27, 2025, 10:19 AM UTC

    We are currently observing an integration issue with Concur that appears to be impacting multiple customers. Due to this issue, Expense reports may not be ingested in Appzen. We are actively monitoring the situation and will keep you informed as we receive further updates from Concur. For real-time updates on the Concur outage, please refer to Concur’s status page: https://open.concur.com/?data-center=us2 Thank you for your patience and understanding.

  2. investigating Jun 27, 2025, 10:21 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 27, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2025 Invoices are failing to integrate to Oracle 22h 41m Invoice Processing

Started Jun 03, 2025, 04:51 PM UTC· resolved Jun 04, 2025, 03:33 PM UTC

  1. investigating Jun 03, 2025, 04:51 PM UTC

    Currently being investigated with Oracle

  2. resolved Jun 04, 2025, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 2, 2025 Appzen Expense Audit: Reports may not be actionable for some customers 2h 8m Expense Audit

Started Jun 02, 2025, 12:11 PM UTC· resolved Jun 02, 2025, 02:20 PM UTC

  1. investigating Jun 02, 2025, 12:11 PM UTC

    We have discovered an issue at Appzen where some users/customers may not be able to action on reports. We apologize for any inconvenience as our teams work with urgency to resolve.

  2. investigating Jun 02, 2025, 12:19 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 02, 2025, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 23, 2025 Concur Outage Issue - System Recovery 3h 23m Expense Audit

Started May 23, 2025, 08:44 PM UTC· resolved May 24, 2025, 12:07 AM UTC

  1. identified May 23, 2025, 08:44 PM UTC

    Due to a system wide Concur Outage earlier today, we are in the process of recovery to align our Integrations to normal operating functionality. Thank you for your patience as we work to resolve.

  2. resolved May 24, 2025, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 16, 2025 Invoice & Expense Report Ingestion Delay 22h 48m Expense Audit, Invoice Processing

Started May 16, 2025, 04:05 PM UTC· resolved May 17, 2025, 02:54 PM UTC

  1. investigating May 16, 2025, 04:05 PM UTC

    We are currently experiencing a degradation in service related to a delay in the ingestion of some Invoices & Expense Reports. We apologize for any inconvenience as our teams work with urgency to resolve.

  2. resolved May 17, 2025, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025 Slowness in auditing reports and ingestion of invoices 19h 4m Expense Audit, Invoice Processing

Started May 14, 2025, 10:12 AM UTC· resolved May 15, 2025, 05:17 AM UTC

  1. investigating May 14, 2025, 10:12 AM UTC

    We are currently experiencing a slowness in service related to the ingestion of some Invoices & auditing of expense reports. We apologize for any inconvenience as our teams are actively working to resolve this with urgency.

  2. identified May 14, 2025, 10:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 15, 2025, 05:17 AM UTC

    This incident has been resolved.

Read the full incident report →