AppZen Outage History

Users may experience an issue where reports from Chrome River are not being ingested into AppZen. This issue is related to an ongoing issue on the Emburse/Chrome River side. We are working with their team to resolve this on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.

Customers may experience an issue where invoices sent to their customer-hosted Outlook/Exchange mailboxes are not being ingested into AppZen AP Inbox. We are aware of the issue and are working to resolve it on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.

Users may experience an issue where they are unable to download reports in AI Analytics. We are aware of the issue and are working to resolve it on priority. We will provide further updates as more information becomes available. We apologize for the inconvenience caused.

We are investigating delays in invoice processing on Autonomous AP.

Some users may experience an issue where receipts are not visible at the Line Level. However, the receipts remain available and visible at the Header Level. Our team is actively investigating and working to resolve the issue. We will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience.

Users attempting to log in to Appzen via SSO may experience failures due to an Okta 404 login error. We are currently investigating the issue. Our team is actively working with the relevant services to identify the root cause and resolve it as quickly as possible. We will share further updates as more information becomes available.

We are currently investigating an issue where incomplete data is being reflected under AI Analytics for EU customers. We are actively working on a fix. We will continue to provide updates as we make progress.

We have raised a Sev1 Ticket with Vendor

We have identified an issue where users may be unable to action reports or invoices in Appzen due to increased latency. The team is actively working on the issue and will share updates as more information becomes available.

We are continuing to investigate this issue.

Reports stuck in Pending Auto Audit state

We are currently experiencing issues in AAP wherein: -Invoices may get stuck in Processing or Validating status -Email invoice ingestion may be delayed or stalled Our team is investigating this at the highest priority. We apologize for the inconvenience and will share updates as they become available.

We are currently investigating this issue.

Some users are experiencing issues logging in to AppZen. After entering credentials and selecting Login with SSO, the session is terminated, and the landing page does not load.

We are currently experiencing latency in invoice processing, which may result in some invoices appearing stuck in a state. Our teams are actively investigating and working to resolve the issue. We will continue to provide updates as progress is made. Thank you for your patience, and we apologize for the inconvenience.

AppZen is currently experiencing performance degradation, resulting in slowness during report auditing and invoice processing, invoice ingestion and email notification. Customers may observe increased processing times, delays in audit completion, or slower-than-usual system responses while submitting or reviewing reports and invoices. Our Engineering team is actively investigating the issue and working to restore normal performance at the earliest. Further updates will be shared as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing an integration issue with Concur that is impacting multiple customers. Due to this issue, the status of expense reports may not be syncing correctly from AppZen to Concur. Our team is actively monitoring the situation and coordinating closely while awaiting further updates from Concur. We will keep you informed as soon as more information becomes available. For real-time updates on the Concur outage, please refer to Concur’s status page: https://open.concur.com/?data-center=us2 Thank you for your patience and understanding.

We are currently investigating a Sev 1 incident affecting the Expense Audit (EA) product in the Production environment. Customers may encounter the following error when accessing the Report Details page: “Error retrieving agent actions.” This issue is impacting all Production EA customers. Our Engineering team is actively working to identify the root cause and restore normal functionality. Further updates will be provided as they become available.

We are continuing to investigate this issue.

We are currently investigating the issue.

We are currently investigating this issue.

We are currently iunvestigating the issue.

We are currently investigating this issue.

We are currently investigating this issue.

AppZen's backend team is currently investigating the issue.

We are currently experiencing an issue where reports approved or rejected in AppZen are not progressing further in the Concur workflow. Our team is actively investigating the issue. We apologize for the inconvenience caused.