api.video Outage History

api.video had 21 outages in the last 2 years totaling 70h 30m of downtime — averaging 0.9 incidents per month.

There were 21 api.video outages since March 5, 2025 totaling 70h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.api.video

Critical July 7, 2026

Livestream Service Disruption

Detected by Pingoru: Jul 07, 2026, 08:06 AM UTC
Resolved: Jul 07, 2026, 10:37 AM UTC
Duration: 2h 31m

Affected: Live Streaming

Timeline · 3 updates

identified Jul 07, 2026, 08:06 AM UTC

We are currently experiencing issues with livestream encoding and delivery. We have identified the root cause of the issue. A previous mitigation did not fully address all edge cases, leading to this recurrence. We are deploying an additional fix to resolve the remaining scenarios and restore full service. We will continue to provide updates as they become available.
monitoring Jul 07, 2026, 08:28 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 07, 2026, 10:37 AM UTC

This incident has been resolved.

Read the full incident report →

Critical July 6, 2026

Livestream service Degradation

Detected by Pingoru: Jul 06, 2026, 12:35 PM UTC
Resolved: Jul 06, 2026, 03:07 PM UTC
Duration: 2h 31m

Affected: Live Streaming

Timeline · 3 updates

investigating Jul 06, 2026, 12:35 PM UTC

We are currently investigating an issue affecting livestream encoding and delivery. Broadcasters and viewers may experience interruptions, buffering, or be unable to access live streams. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
monitoring Jul 06, 2026, 01:51 PM UTC

We identified the root cause as an issue affecting the infrastructure responsible for livestream encoding and delivery at 11:15 UTC. The issue has been mitigated, and services have recovered. We are continuing to monitor the platform to ensure stability.
resolved Jul 06, 2026, 03:07 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 9, 2026

Service Interruption

Detected by Pingoru: Jun 09, 2026, 07:48 AM UTC
Resolved: Jun 09, 2026, 08:54 AM UTC
Duration: 1h 6m

Affected: Web servicesVideo On DemandLive Streaming

Timeline · 2 updates

monitoring Jun 09, 2026, 07:48 AM UTC

A temporary service disruption occurred between 8h53 and 9h22 (CEST) due to an unexpected NGINX security update affecting our web server. The issue has been identified and resolved by our engineering team, and services are operating normally.
resolved Jun 09, 2026, 08:54 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Encoding Delay

Detected by Pingoru: Apr 27, 2026, 08:33 AM UTC
Resolved: Apr 27, 2026, 09:02 AM UTC
Duration: 28m

Affected: Web services

Timeline · 2 updates

identified Apr 27, 2026, 08:33 AM UTC

Our team identified an issue on April 26th at 20h UTC, that caused a slowdown in the video‑encoding pipeline. A fix has been deployed and the workers are running again, but the backlog of videos still needs to be processed. As a result, some videos may take longer than usual to become available.
resolved Apr 27, 2026, 09:02 AM UTC

The encoding queue has been fully processed and the pipeline is now operating normally. All pending videos have been cleared, and processing times have returned to the standard latency. No further delays are expected at this time.

Read the full incident report →

Major April 13, 2026

Network incident

Detected by Pingoru: Apr 13, 2026, 09:36 AM UTC
Resolved: Apr 13, 2026, 12:03 PM UTC
Duration: 2h 26m

Affected: Web servicesVideo PlayerVideo On DemandUser spaceLive Streaming

Timeline · 4 updates

investigating Apr 13, 2026, 09:36 AM UTC

We are currently investigating an incident affecting our Network, which is causing temporary availability issue.
identified Apr 13, 2026, 09:41 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 13, 2026, 09:50 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 13, 2026, 12:03 PM UTC

A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

Read the full incident report →

Major March 26, 2026

Network unstable

Detected by Pingoru: Mar 26, 2026, 01:07 PM UTC
Resolved: Mar 26, 2026, 01:30 PM UTC
Duration: 23m

Affected: Web servicesVideo PlayerVideo On DemandLive Streaming

Timeline · 3 updates

investigating Mar 26, 2026, 01:07 PM UTC

We're currently experiencing network issues which may impact some site functionality. An incident has been reported and our team investigating the situation
investigating Mar 26, 2026, 01:13 PM UTC

We are continuing to investigate this issue.
resolved Mar 26, 2026, 01:30 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 23, 2026

Service availability limited

Detected by Pingoru: Mar 23, 2026, 10:13 AM UTC
Resolved: Mar 23, 2026, 12:21 PM UTC
Duration: 2h 7m

Affected: Web servicesVideo PlayerVideo On DemandLive Streaming

Timeline · 3 updates

investigating Mar 23, 2026, 10:13 AM UTC

A significant portion of our service is currently unavailable. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to restore full functionality.
monitoring Mar 23, 2026, 12:10 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 23, 2026, 12:21 PM UTC

This incident has been resolved. Heavy traffic on our database servers caused access issues to our content delivery servers and affected the dashboard. We sincerely apologize for the outage and any inconvenience this may have caused.

Read the full incident report →

Critical March 11, 2026

Service Availability Issue

Detected by Pingoru: Mar 11, 2026, 07:21 PM UTC
Resolved: Mar 11, 2026, 08:12 PM UTC
Duration: 51m

Affected: Web servicesVideo On DemandUser spaceLive Streaming

Timeline · 2 updates

investigating Mar 11, 2026, 07:21 PM UTC

A significant portion of our service is currently unavailable. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to restore full functionality.
resolved Mar 11, 2026, 08:12 PM UTC

A network-related issue caused DNS resolution failures for some of our internal services, which affected service availability for a significant portion of users during 55 minutes. Our team identified the root cause, resolved the network/DNS issue, and services are now fully restored. We apologize for the disruption and appreciate your patience.

Read the full incident report →

Major December 10, 2025

Slowdown in video processing

Detected by Pingoru: Dec 10, 2025, 10:09 AM UTC
Resolved: Dec 10, 2025, 10:58 AM UTC
Duration: 49m

Affected: Web services

Timeline · 3 updates

investigating Dec 10, 2025, 10:09 AM UTC

We are currently experiencing a significant slowdown in the processing of our customers' videos. Your content currently being processed may remain stuck in the queue. An internal investigation is underway to identify the cause of this issue. We will update this status as soon as possible.
identified Dec 10, 2025, 10:51 AM UTC

The root cause has been identified, a fix is being deployed
resolved Dec 10, 2025, 10:58 AM UTC

Queue has been treated, service is back to normal. An hypervisor failure was identified has the root cause of the slowdown

Read the full incident report →

Minor December 2, 2025

Degraded Performance: Video Encoding Pipeline

Detected by Pingoru: Dec 02, 2025, 07:43 AM UTC
Resolved: Dec 02, 2025, 05:19 PM UTC
Duration: 9h 35m

Affected: Web services

Timeline · 4 updates

investigating Dec 02, 2025, 07:43 AM UTC

Our video encoding pipeline is currently operating at reduced performance due to an internal processing issue. Users may see extended wait times for new video encodes.
identified Dec 02, 2025, 08:06 AM UTC

We have identified an issue affecting a subset of our worker machines, causing reduced processing capacity and creating congestion on the remaining workers. This is resulting in longer-than-usual video encoding times. Our team is actively working on a solution to restore full capacity and improve performance
monitoring Dec 02, 2025, 02:16 PM UTC

We have deployed a fix and restored additional processing capacity. Congestion in the encoding pipeline is now decreasing, and queued videos are progressing through the backlog. Please note that processing times for these previously stuck videos may still be longer than normal until the queue fully clears. Newly uploaded videos are expected to encode normally in most cases, though some minor delays may still occur during recovery. We are continuing to monitor the system closely as performance returns to normal.
resolved Dec 02, 2025, 05:19 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 5, 2025

Major Incident - Dashboard, Live, VoD are impacted

Detected by Pingoru: Nov 05, 2025, 07:49 AM UTC
Resolved: Nov 05, 2025, 08:54 AM UTC
Duration: 1h 4m

Affected: Web servicesVideo On DemandLive Streaming

Timeline · 7 updates

investigating Nov 05, 2025, 07:49 AM UTC

We are currently investigating an issue related to our databases. Services impacted are the dashboard, the video upload, the delivery of private video, the live. Videos already in the CDN remains available.
identified Nov 05, 2025, 08:01 AM UTC

The issue has been identified and a fix is being implemented.
identified Nov 05, 2025, 08:13 AM UTC

We are continuing to work on a fix for this issue.
identified Nov 05, 2025, 08:30 AM UTC

We are continuing to work on a fix for this issue.
monitoring Nov 05, 2025, 08:30 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Nov 05, 2025, 08:37 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 05, 2025, 08:54 AM UTC

This incident has been resolved.

Read the full incident report →

Major October 17, 2025

LiveStream service unstable

Detected by Pingoru: Oct 17, 2025, 04:35 PM UTC
Resolved: Oct 18, 2025, 07:11 PM UTC
Duration: 1d 2h

Affected: Live Streaming

Timeline · 4 updates

investigating Oct 17, 2025, 04:35 PM UTC

Significant network instability on our LiveStream service. You may randomly encounter problems accessing or ingesting your broadcast sources. We are deploying a dedicated team to investigate and fix this situation.
investigating Oct 17, 2025, 05:06 PM UTC

Issue has been located, a fix will be deployed in a few minutes
monitoring Oct 17, 2025, 05:17 PM UTC

A fix has been deployed. Nevertheless the LiveStream service performance remains behind its usual level. The team keeps monitoring the service.
resolved Oct 18, 2025, 07:11 PM UTC

The service has fully recovered. Performances have been optimal since 18:00 UTC.

Read the full incident report →

Minor September 30, 2025

AI jobs delayed

Detected by Pingoru: Sep 30, 2025, 09:13 AM UTC
Resolved: Sep 30, 2025, 09:32 AM UTC
Duration: 19m

Affected: Web services

Timeline · 2 updates

investigating Sep 30, 2025, 09:13 AM UTC

We are experiencing delay on AI jobs processing (transcript, summarize). An investigation is underway.
resolved Sep 30, 2025, 09:32 AM UTC

The incident has been resolved. Pending tasks are being processed. We apologize for any inconvenience caused.

Read the full incident report →

Critical September 2, 2025

Incident on storage

Detected by Pingoru: Sep 02, 2025, 04:33 PM UTC
Resolved: Sep 02, 2025, 06:21 PM UTC
Duration: 1h 48m

Affected: Video On Demand

Timeline · 3 updates

investigating Sep 02, 2025, 04:33 PM UTC

We are currently experiencing issues on our storage facility. Investigation ongoing Impacted services : - Vod Ingest - Vod delivery
monitoring Sep 02, 2025, 06:13 PM UTC

Issue has been identified a fix is under test. Service is back. we will continue to monitor.
resolved Sep 02, 2025, 06:21 PM UTC

The storage has fully recover. The VOD ingest and delivery service are operational since 18:09 UTC.

Read the full incident report →

Major July 1, 2025

Delivery Issues in the US

Detected by Pingoru: Jul 01, 2025, 01:27 PM UTC
Resolved: Jul 01, 2025, 03:49 PM UTC
Duration: 2h 21m

Affected: Video On Demand

Timeline · 2 updates

identified Jul 01, 2025, 01:27 PM UTC

We are currently experiencing delivery issues with Video On Demand (VOD) services for users located in the United States. The issue is linked to one of our third-party providers in the region. Videos that are not currently cached in our CDN may be unavailable or fail to load, while cached content remains accessible. We are actively working with our provider to resolve the problem and will provide updates as progress is made. We apologize for the inconvenience and appreciate your patience.
resolved Jul 01, 2025, 03:49 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 30, 2025

Incident on US region

Detected by Pingoru: Jun 30, 2025, 10:16 PM UTC
Resolved: Jul 01, 2025, 07:22 AM UTC
Duration: 9h 5m

Affected: Video On Demand

Timeline · 3 updates

investigating Jun 30, 2025, 10:16 PM UTC

We’re currently investigating an issue affecting one of our partner and as a consequence our delivery service on US Region only. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
monitoring Jul 01, 2025, 07:22 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 01, 2025, 07:22 AM UTC

This incident has been resolved.

Read the full incident report →

Critical June 27, 2025

Ongoing Issue Affecting Livestream Delivery

Detected by Pingoru: Jun 27, 2025, 04:00 AM UTC
Resolved: Jun 27, 2025, 07:32 AM UTC
Duration: 3h 31m

Affected: Live Streaming

Timeline · 4 updates

investigating Jun 27, 2025, 07:01 AM UTC

We’re currently investigating an issue affecting our livestream delivery service. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
identified Jun 27, 2025, 07:12 AM UTC

Our team has identified the root cause of the issue affecting our livestream delivery service. We are currently deploying a fix. We’ll continue to provide updates as progress is made.
monitoring Jun 27, 2025, 07:14 AM UTC

The fix has been successfully deployed, and our livestream delivery service is now operating normally. We are currently monitoring the system to ensure continued stability and performance. Thank you for your patience throughout this process.
resolved Jun 27, 2025, 07:32 AM UTC

The issue affecting our livestream delivery service has been fully resolved, and all systems are now operating normally. The root cause was related to a component that encountered unexpected errors, disrupting stream processing. Our engineering team applied a fix and restored normal functionality. We’re continuing to review the incident internally to prevent similar issues in the future. Thanks!

Read the full incident report →

Major April 30, 2025

Livestream Issues

Detected by Pingoru: Apr 30, 2025, 10:53 AM UTC
Resolved: Apr 30, 2025, 11:45 AM UTC
Duration: 51m

Affected: Live Streaming

Timeline · 3 updates

investigating Apr 30, 2025, 10:53 AM UTC

We’re currently investigating an issue affecting our livestream delivery service. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
identified Apr 30, 2025, 11:15 AM UTC

We've identified the root cause of the issue. Our infrastructure team deployed a fix at 11:08 UTC, and the livestream delivery service is now operating as expected.
resolved Apr 30, 2025, 02:27 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 24, 2025

Issues with Delivery of videos

Detected by Pingoru: Apr 24, 2025, 02:33 PM UTC
Resolved: Apr 24, 2025, 03:16 PM UTC
Duration: 43m

Affected: Web servicesVideo On Demand

Timeline · 3 updates

investigating Apr 24, 2025, 02:33 PM UTC

We are experiencing some issues with the delivery of some videos in the US region. Our team is doing our best to find the root cause of the problem.
monitoring Apr 24, 2025, 02:50 PM UTC

Our team has identified the root cause of the issue and implemented a fix. We're currently monitoring the situation to ensure stability. We'll share more details about the incident as soon as possible.
resolved Apr 24, 2025, 03:16 PM UTC

A misconfiguration on our US-based origin servers was identified, which temporarily blocked access to some video files. The configuration has been corrected at 14:50UTC, and the system is now fully operational. We apologies for the inconvenience.

Read the full incident report →

Major April 11, 2025

Partial outage

Detected by Pingoru: Apr 11, 2025, 08:00 AM UTC
Resolved: Apr 11, 2025, 09:16 AM UTC
Duration: 1h 15m

Affected: Web servicesVideo On DemandUser spaceLive Streaming

Timeline · 2 updates

identified Apr 11, 2025, 08:51 AM UTC

We are currently experiencing a significant degradation of our API due to a third-part provider having issue in different locations. We will provide more details as soon as possible.
resolved Apr 11, 2025, 09:16 AM UTC

Earlier today, api.video experienced a disruption in service due to a network issue affecting our infrastructure provider, Gcore. This began at approximately 10:00 GMT+2 and caused degraded performance and potential unavailability for some users. Gcore identified and resolved the root cause of the issue, and services were fully restored as of 11:09 GMT+2 (services were partially back to normal at 10:38 GMT+2) . We have been monitoring the situation closely and can confirm that the issue is now resolved. We apologize for any inconvenience this may have caused and appreciate your patience. A Root Cause Analysis (RCA) from Gcore will follow in the coming days. If you continue to experience any issues, please don’t hesitate to reach out to our support team. More details about the issue here: https://status.gcore.com Thank you for your understanding.

Read the full incident report →

Critical March 5, 2025

High API Errors rate (09:25–09:42 UTC)

Detected by Pingoru: Mar 05, 2025, 09:45 AM UTC
Resolved: Mar 05, 2025, 09:45 AM UTC
Duration: —

Timeline · 1 update

resolved Mar 05, 2025, 10:02 AM UTC

Incident Summary: Between 09:25 UTC and 09:42 UTC, our API returned 500 errors due to an issue with our messaging cluster. Impact: During this period, API requests failed, potentially disrupting user workflows. Root Cause: The issue was traced to a failure in our messaging cluster, which affected message processing. Resolution: Our team identified the problem and restored messaging service, bringing the API back to normal operations by 09:42 UTC. We apologize for the inconvenience.

Read the full incident report →