AnyDesk had 26 outages in the last 2 years totaling 654h 22m of downtime — averaging 1.1 incidents per month.
There were 26 AnyDesk outages since July 12, 2024 totaling 654h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
The ability to create MacOS custom builds is impacted currently
This incident has been resolved.
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
Our engineering teams continue to work on the issue
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.
We are currently experiencing service degradation with our upstream provider in India. This will impact sessions in the Indian zone. We're in contact with our upstream provider and will provide an update once we receive further information. We apologise for any inconvenience caused.
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
This incident has been resolved.
We are currently facing major outage with our AnyDesk Network . Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing performance degradation affecting the generation of custom client builds. As a result, some custom builds may be temporarily unavailable. The root cause has been identified and we are working to implement a fix. We will provide further updates as progress continues. We apologise for the inconvenience and appreciate your patience.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently facing degraded performance in South America. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing degraded performance of the service, affecting several countries in parts of Europe and Western Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We currently facing degraded performance of the service, affecting several countries in Europe. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing an outage of our online shop, our team is aware and is investing the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing a partial outage affecting certain features of the Customer Portal. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update as soon as we have more information or when service is fully restored. Thank you for your patience and understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We currently face degraded service with our Custom Client Generation. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
This incident has been resolved.
Some our customers from South Korea, Japan and Taiwan are having issues to connect to AnyDesk Global Network. Our team is working on the fix. We apologize for any inconvenience it might have caused.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing degraded service with generation of new Custom Clients. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologise for any inconvenience this may cause.
This incident has been resolved.
We are currently facing degraded service with our AnyDesk Global Network - Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we will apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
This incident has been resolved.
We are currently facing major with our Online Shop Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
This incident has been resolved.
We currently face major outage with our Online shop. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
This incident has been resolved.
We are currently facing major outage of our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing major outage of our my.anydesk I. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
This incident has been resolved.
We are currently facing a major outage with our Customer Portal Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded service with the Customer Portal, whereas no custom client builds for macOS can be issued. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an issue with our anydesk.com page and it is temporarily unavailable. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.