AnyDesk experienced a major incident on April 28, 2026 affecting Asia, lasting 7d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Asia
Update timeline
- investigating Apr 28, 2026, 11:20 AM UTC
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.
- identified Apr 28, 2026, 11:59 AM UTC
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
- identified Apr 30, 2026, 06:22 PM UTC
Our engineering teams continue to work on the issue
- resolved May 06, 2026, 08:51 AM UTC
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.