AnyDesk incident

Partial outage - Taiwan and Hong Kong

Major Ongoing View vendor source →
Started
Apr 28, 2026, 11:20 AM UTC
Resolved
Ongoing
Duration
● 5d 13h
Detected by Pingoru
Apr 28, 2026, 11:20 AM UTC

Affected components

Asia

Update timeline

  1. investigating Apr 28, 2026, 11:20 AM UTC

    We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.

  2. identified Apr 28, 2026, 11:59 AM UTC

    Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.

  3. identified Apr 30, 2026, 06:22 PM UTC

    Our engineering teams continue to work on the issue

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