AnyDesk incident

Customer portal - my.anydesk.com II partial outage

Major Resolved View vendor source →

AnyDesk experienced a major incident on October 15, 2025 affecting Customer Portal, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 09:32 AM UTC
Resolved
Oct 16, 2025, 11:44 AM UTC
Duration
1d 2h
Detected by Pingoru
Oct 15, 2025, 09:32 AM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Oct 15, 2025, 09:32 AM UTC

    We are currently experiencing a partial outage affecting certain features of the Customer Portal. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update as soon as we have more information or when service is fully restored. Thank you for your patience and understanding.

  2. monitoring Oct 15, 2025, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2025, 11:44 AM UTC

    This incident has been resolved.