Amwell Outage History

Amwell had 4 outages in the last 2 years totaling 19h 18m of downtime, averaging 0.2 incidents per month.

There were 4 Amwell outages since October 14, 2026 totaling 19h 18m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.amwell.com

Major October 16, 2026

Payment Processing - Investigating

Detected by Pingoru: Oct 16, 2026, 11:34 PM UTC
Resolved: Oct 17, 2026, 12:52 AM UTC
Duration: 1h 18m

Affected: Payment Processing

Timeline · 4 updates

investigating Oct 16, 2026, 11:34 PM UTC

Amwell's technical team is investigating an issue with payments that is impacting a subset of users. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
identified Oct 17, 2026, 12:07 AM UTC

We continue to work on payment processing impacting a subset of users. We have identified a potential solution, and we are implementing a fix. We will provide more details within the next hour on this channel. To follow the status of this issue, click here: https://status.amwell.com
monitoring Oct 17, 2026, 12:44 AM UTC

We implemented a fix to mitigate the issue, and we are now monitoring the results.
resolved Oct 17, 2026, 12:52 AM UTC

The issue with payment processing impacting a subset of users is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team

Read the full incident report →

Minor October 15, 2026

Dermatology On Call Single Sign On Failures

Detected by Pingoru: Oct 15, 2026, 03:51 PM UTC
Resolved: Oct 15, 2026, 08:16 PM UTC
Duration: 4h 25m

Affected: In-Visit Modalities

Timeline · 3 updates

investigating Oct 15, 2026, 03:51 PM UTC

Amwell’s technical team is currently investigating an issue affecting a limited number of tenants' access to Dermatology On Call (DOC), a third-party partner application. Users may be unable to access DOC due to failures with the Single Sign-On (SSO) integration. Amwell is actively engaged with the vendor to identify the cause and restore service as quickly as possible. We will provide additional updates as more information becomes available and a resolution is identified. We appreciate your patience and understanding while we work to resolve this service disruption. Updates will continue to be provided through this channel. To monitor the status of this issue, please visit: https://status.amwell.com – The Amwell Team
identified Oct 15, 2026, 08:04 PM UTC

Amwell’s technical team continues to investigate an issue affecting Single Sign-On (SSO) integration with Dermatology On Call (DOC), which is impacting some clients patients’ ability to access the service. We have identified the root cause and are actively working on remediation efforts to restore normal functionality. We will provide additional updates as more information becomes available. For the latest status and incident updates, please visit: https://status.amwell.com.
resolved Oct 15, 2026, 08:16 PM UTC

The issue with SSO logins to Dermatology On Call (DOC) was resolved at 13:12 ET today. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team

Read the full incident report →

Minor October 15, 2026

SSO assertions failing for one Converge tenant - Investigating

Detected by Pingoru: Oct 15, 2026, 10:55 AM UTC
Resolved: Oct 15, 2026, 02:31 PM UTC
Duration: 3h 36m

Affected: Authentication

Timeline · 2 updates

investigating Oct 15, 2026, 10:55 AM UTC

Amwell is currently investigating an issue affecting a client’s Single Sign-On (SSO) integration. Missing SSO assertions are preventing some patients from successfully signing in and joining their visits. Our technical teams are actively engaged in troubleshooting and remediation efforts. Further details will be provided once the root cause has been identified and a resolution is confirmed. Thank you for your patience as we work to resolve this service impact. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
resolved Oct 15, 2026, 02:31 PM UTC

Amwell investigated an issue affecting a client’s Single Sign-On (SSO) integration. The incident was isolated to a single client and was related to connectivity issues between Azure and AWS that occurred between 22:41 ET on October 14 and 08:40 ET on October 15. Amwell’s technical teams worked closely with the client to troubleshoot and remediate the issue. Service was fully restored, and the incident was resolved at 08:40 ET. Access and functionality have been validated, and teams will continue to monitor the environment to ensure ongoing stability. Thank you for your patience during this incident.

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Minor October 14, 2026

Amwell Hospital Platform - Guest and Patient Invitation Issues - Investigating

Detected by Pingoru: Oct 14, 2026, 06:22 PM UTC
Resolved: Oct 15, 2026, 04:19 AM UTC
Duration: 9h 57m

Affected: Video Collaboration

Timeline · 2 updates

identified Oct 14, 2026, 06:22 PM UTC

Amwell's technical team is working to resolve an issue with the Amwell Hospital Platform affecting guest and patient invites and the ability to join visits from web browsers. This does not impact the provider experience. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. During this time, patients and guests are advised to download the AW Touchpoint App for iOS or Android and use it to connect to the visit until the issue is resolved. We will provide more details on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
resolved Oct 15, 2026, 04:19 AM UTC

The issue with impacting the Hospital Platform is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team

Read the full incident report →