Ongoing since 03:03 AM UTC, affecting Converge (Authentication).
We have identified the issue with MFA, and it is localized to an issue between Twilio and AT&T. We are monitoring their progress. We will provide more details as they provide them. SMS Delivery Failures from Twilio 10DLC to AT&T United States identified - Twilio customers may be experiencing SMS delivery failures from Twilio 10DLC to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Posted: Nov 11, 18:59 PST To follow the status of this issue, click here: https://status.amwell.com or https://status.twilio.com
Affected components
Update timeline
- investigating Nov 12, 2026, 03:03 AM UTC
Amwell's technical team is investigating an issue with the MFA delivery that is impacting some patients ability to authenticate. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- identified Nov 12, 2026, 03:26 AM UTC
We have identified the issue with MFA, and it is localized to an issue between Twilio and AT&T. We are monitoring their progress. We will provide more details as they provide them. SMS Delivery Failures from Twilio 10DLC to AT&T United States identified - Twilio customers may be experiencing SMS delivery failures from Twilio 10DLC to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Posted: Nov 11, 18:59 PST To follow the status of this issue, click here: https://status.amwell.com or https://status.twilio.com
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