Amwell incident
Amwell Hospital Platform - Guest and Patient Invitation Issues - Investigating
Amwell experienced a minor incident on October 14, 2026 affecting Video Collaboration, lasting 9h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2026, 06:22 PM UTC
Amwell's technical team is working to resolve an issue with the Amwell Hospital Platform affecting guest and patient invites and the ability to join visits from web browsers. This does not impact the provider experience. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. During this time, patients and guests are advised to download the AW Touchpoint App for iOS or Android and use it to connect to the visit until the issue is resolved. We will provide more details on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- resolved Oct 15, 2026, 04:19 AM UTC
The issue with impacting the Hospital Platform is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team