Resolved after 5 hours 11 minutes, affecting Site Availability, on October 23, 2026.
The Salesforce service disruption was resolved by Salesforce at 02:36 ET. All SFDC functionaliy has been restored and Amwell's ticketing system is operational. No impact to Amwell Platform services. -The Amwell Team
Affected components
Update timeline
- monitoring Oct 23, 2026, 01:25 AM UTC
There’s a Salesforce service disruption. During this service disruption, Amwell Customer support is unable to access our ticketing system which impacts documenting customer support cases. While agents are still available by phone, ticket submissions via the support portal and email is not available at this time. Salesforce is investigating the issue and updates will be provided as more information becomes available. Salesforce status link: https://status.salesforce.com/incidents/20004512 No impact to Amwell Platform services. -The Amwell Team
- resolved Oct 23, 2026, 06:36 AM UTC
The Salesforce service disruption was resolved by Salesforce at 02:36 ET. All SFDC functionaliy has been restored and Amwell's ticketing system is operational. No impact to Amwell Platform services. -The Amwell Team
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