Amwell experienced a minor incident on October 15, 2026 affecting In-Visit Modalities, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 03:51 PM UTC
Amwell’s technical team is currently investigating an issue affecting a limited number of tenants' access to Dermatology On Call (DOC), a third-party partner application. Users may be unable to access DOC due to failures with the Single Sign-On (SSO) integration. Amwell is actively engaged with the vendor to identify the cause and restore service as quickly as possible. We will provide additional updates as more information becomes available and a resolution is identified. We appreciate your patience and understanding while we work to resolve this service disruption. Updates will continue to be provided through this channel. To monitor the status of this issue, please visit: https://status.amwell.com – The Amwell Team
- identified Oct 15, 2026, 08:04 PM UTC
Amwell’s technical team continues to investigate an issue affecting Single Sign-On (SSO) integration with Dermatology On Call (DOC), which is impacting some clients patients’ ability to access the service. We have identified the root cause and are actively working on remediation efforts to restore normal functionality. We will provide additional updates as more information becomes available. For the latest status and incident updates, please visit: https://status.amwell.com.
- resolved Oct 15, 2026, 08:16 PM UTC
The issue with SSO logins to Dermatology On Call (DOC) was resolved at 13:12 ET today. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team