Resolved after 58 minutes, affecting Converge (AMG Provider Functionality), on November 3, 2026.
The issue with Provider-Next-Patient impacting a subset of providers is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
Affected components
Update timeline
- investigating Nov 03, 2026, 11:48 AM UTC
Amwell's technical team is investigating an issue with Provider-Next-Patient that is impacting a subset of providers. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- monitoring Nov 03, 2026, 12:31 PM UTC
We implemented a fix to mitigate the issue, and we are now monitoring the results.
- resolved Nov 03, 2026, 12:46 PM UTC
The issue with Provider-Next-Patient impacting a subset of providers is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
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