Ongoing since 07:42 PM UTC, affecting Converge Carepoint Calling and TV Kit 200S Service.
Amwell’s technical team continues to investigate a workflow issue affecting one client that appears to be related to the earlier HelloCare Carepoint incident. While the previous HelloCare service incident has been resolved, the client’s workflow remains impacted. Amwell and HelloCare teams remain actively engaged and are continuing their investigation to identify the underlying cause and implement a resolution. At this time, the issue remains under review, and troubleshooting efforts are ongoing. We will provide additional updates as more information becomes available. Thank you for your patience as we work to resolve this issue. Updates will continue to be provided through this channel. To monitor the status of this issue, please visit: https://status.amwell.com – The Amwell Team
Affected components
Update timeline
- investigating Oct 28, 2026, 07:42 PM UTC
Amwell’s technical team is currently investigating a workflow issue affecting one client that appears to be related to the earlier HelloCare Carepoint incident. Although the HelloCare incident was resolved, the client has reported that their workflow remains impacted. Both Amwell and HelloCare teams are actively working together to investigate the issue and determine the appropriate resolution. We will provide additional updates as more information becomes available. Updates will continue to be provided through this channel. To monitor the status of this issue, please visit: https://status.amwell.com – The Amwell Team
- investigating Oct 28, 2026, 08:50 PM UTC
Amwell’s technical team continues to investigate a workflow issue affecting one client that appears to be related to the earlier HelloCare Carepoint incident. While the previous HelloCare service incident has been resolved, the client’s workflow remains impacted. Amwell and HelloCare teams remain actively engaged and are continuing their investigation to identify the underlying cause and implement a resolution. At this time, the issue remains under review, and troubleshooting efforts are ongoing. We will provide additional updates as more information becomes available. Thank you for your patience as we work to resolve this issue. Updates will continue to be provided through this channel. To monitor the status of this issue, please visit: https://status.amwell.com – The Amwell Team
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