Ongoing since 07:38 AM UTC, affecting Converge Carepoint Calling and Hospital Carepoint Calling and 1 more.
Amwell's technical team is investigating an issue with Hellocare devices (TV Kit 200S, Hellocare Cart) that is impacting multiple tenants that use these devices. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
Affected components
Update timeline
- investigating Oct 28, 2026, 07:38 AM UTC
Amwell's technical team is investigating an issue with Hellocare devices (TV Kit 200S, Hellocare Cart) that is impacting multiple tenants that use these devices. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
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