Amwell incident
SSO assertions failing for one Converge tenant - Investigating
Amwell experienced a minor incident on October 15, 2026 affecting Authentication, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 10:55 AM UTC
Amwell is currently investigating an issue affecting a client’s Single Sign-On (SSO) integration. Missing SSO assertions are preventing some patients from successfully signing in and joining their visits. Our technical teams are actively engaged in troubleshooting and remediation efforts. Further details will be provided once the root cause has been identified and a resolution is confirmed. Thank you for your patience as we work to resolve this service impact. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- resolved Oct 15, 2026, 02:31 PM UTC
Amwell investigated an issue affecting a client’s Single Sign-On (SSO) integration. The incident was isolated to a single client and was related to connectivity issues between Azure and AWS that occurred between 22:41 ET on October 14 and 08:40 ET on October 15. Amwell’s technical teams worked closely with the client to troubleshoot and remediate the issue. Service was fully restored, and the incident was resolved at 08:40 ET. Access and functionality have been validated, and teams will continue to monitor the environment to ensure ongoing stability. Thank you for your patience during this incident.