Amwell is currently experiencing a minor incident affecting Authentication and Amwell Launch and 1 more component, which began 23d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 03:22 PM UTC
Amwell's technical team are investigating an issue with multiple services/components/dependencies that are impacting patients and providers on the Amwell Platform. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- investigating Sep 28, 2026, 06:15 PM UTC
Amwell's technical team are investigating an issue with multiple services/components/dependencies that are impacting patients and providers on the Amwell Platform. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com
- monitoring Sep 28, 2026, 06:17 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 07:32 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 08:30 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 09:44 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 10:34 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 11:36 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- monitoring Sep 29, 2026, 12:43 AM UTC
We implemented a fix to mitigate the issue, and we are now monitoring the results.