AlienVault Outage History
AlienVault is up right nowPingoru has recorded 14 incidents for AlienVault: 13 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 13 of 744 (2%) |
| June 2026 | 1 | 336 of 720 (47%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Major June 5, 2026 USM Anywhere Service Issue 26d 5h USM Anywhere Service
Started Jun 05, 2026, 01:55 PM UTC· resolved Jul 01, 2026, 07:26 PM UTC
- identified Jun 05, 2026, 01:55 PM UTC
We are aware of a potential issue with Sensors offline, if you have been impacted and have not done so pls raise a case at the Success Center https://success.levelblue.com. Or email us at [email protected] with the details. We understand how important this is to you, as we are investigating the issue and will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding.
- resolved Jul 01, 2026, 07:26 PM UTC
The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.levelblue.com/s/ to discuss the issue with a support representative.
Major May 8, 2026 USM Anywhere Service Issue - AWS-related incident 12h 5m USM Anywhere Service
Started May 08, 2026, 10:00 AM UTC· resolved May 08, 2026, 10:05 PM UTC
- identified May 08, 2026, 10:00 AM UTC
We have identified the cause of the issue with the USM Anywhere service. We are experiencing an AWS-related incident affecting some USM Anywhere and USM Central instances. Further information and updates to follow. Reference: AWS Health Dashboard. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
- resolved May 08, 2026, 10:05 PM UTC
All instances affected to this issue are working as expected right now
Major March 16, 2026 USM Anywhere Service Issue LevelBlue Agent 4h 24m USM Anywhere Service
Started Mar 16, 2026, 04:56 PM UTC· resolved Mar 16, 2026, 09:21 PM UTC
- identified Mar 16, 2026, 04:56 PM UTC
We are aware of a potential issue with Events from LevelBlue Agent stop processing. impacting your services in instance. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.
- identified Mar 16, 2026, 04:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 16, 2026, 08:08 PM UTC
We believe the problem has been resolved. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal. If you are still having issues at this time, please open a support ticket at https://success.alienvault.com with support to discuss the issue with a support representative.
- resolved Mar 16, 2026, 09:21 PM UTC
The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, or you have additional questions please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.
Critical March 1, 2026 Issue for USM Anywhere and USM Central in Dubai Region 115d 2h USM Anywhere Service
Started Mar 01, 2026, 04:02 PM UTC· resolved Jun 24, 2026, 06:56 PM UTC
- investigating Mar 01, 2026, 04:02 PM UTC
We are aware of an issue impacting customers deployed in the Dubai region. A power issue affecting one of the datacenters used by our cloud provider in the region is impacting our services.
- identified Mar 01, 2026, 04:03 PM UTC
The issue has been identified. We are waiting on a fix by our cloud provider.
- identified Mar 06, 2026, 09:58 AM UTC
Services continue to be impacted by incidents in 2 of the 3 availability zones for customers in the Dubai region. We do not have a timeline of when this will be resolved by AWS. It is highly recommended that customers redeploy in other European or Asia Pacific regions at this time.
- identified Jun 24, 2026, 06:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 24, 2026, 06:56 PM UTC
This incident has been resolved.
Notice February 26, 2026 Service Alert: Delayed Alarm Synchronization 10h 19m USM Anywhere Service
Started Feb 26, 2026, 09:26 PM UTC· resolved Feb 27, 2026, 07:46 AM UTC
- investigating Feb 26, 2026, 09:26 PM UTC
We are experiencing a technical hurdle that is preventing our analysts from updating alarm statuses in real-time across multiple instances. Active threat monitoring remains unaffected; however, the visibility of these updates in your portal may be temporarily delayed. Our engineering team is currently working on it.
- identified Feb 27, 2026, 12:07 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 27, 2026, 12:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 07:46 AM UTC
System are working fine now
Major February 19, 2026 USM Anywhere Password Reset Issue - Cause Identified 3d 22h USM Anywhere Service
Started Feb 19, 2026, 05:24 PM UTC· resolved Feb 23, 2026, 03:34 PM UTC
- identified Feb 19, 2026, 05:24 PM UTC
We have identified the cause of the issue with the USM Anywhere service. The service will be updated shortly to resolve the issue. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
- monitoring Feb 19, 2026, 07:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2026, 03:34 PM UTC
This incident has been resolved.
Critical January 10, 2026 Authentication Issue 5h 10m USM Anywhere Service
Started Jan 10, 2026, 03:45 AM UTC· resolved Jan 10, 2026, 08:55 AM UTC
- investigating Jan 10, 2026, 03:45 AM UTC
We are currently investigating an ongoing issue with users unable to login to their Anywhere Platform.
- resolved Jan 10, 2026, 08:55 AM UTC
This incident has been resolved.
Major December 4, 2025 Agent Disconnection Issues 13d 12h USM Anywhere Service
Started Dec 04, 2025, 12:05 AM UTC· resolved Dec 17, 2025, 12:10 PM UTC
- investigating Dec 04, 2025, 12:05 AM UTC
We are currently investigating this issue.
- monitoring Dec 04, 2025, 05:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 05, 2025, 06:57 AM UTC
This issue has now been resolved.
- resolved Dec 17, 2025, 12:10 PM UTC
This issue has now been resolved.
Minor November 18, 2025 Google Cloud Platform Sensor Deployments and Updates Issue 1d 1h USM Anywhere Service
Started Nov 18, 2025, 04:33 PM UTC· resolved Nov 19, 2025, 05:58 PM UTC
- investigating Nov 18, 2025, 04:33 PM UTC
We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments and updates for existing GCP deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.
- monitoring Nov 19, 2025, 01:12 PM UTC
A fix has been implemented and we have been able to deploy a GCP sensor without issue. Please note that v9.8.45 is the most up to date version available at this time.
- resolved Nov 19, 2025, 05:58 PM UTC
This incident has been resolved.
Major October 31, 2025 USM Anywhere Alarm Issues 1d USM Anywhere Service
Started Oct 31, 2025, 07:15 PM UTC· resolved Nov 01, 2025, 07:30 PM UTC
- investigating Oct 31, 2025, 07:15 PM UTC
We are currently investigating an ongoing issue that is causing alarms not being able to be updated on USM Anywhere.
- monitoring Oct 31, 2025, 08:47 PM UTC
A fix has been implemented, and we are measuring the results.
- resolved Nov 01, 2025, 07:30 PM UTC
This incident has been resolved.
Major October 29, 2025 USM Anywhere Service Issue - Cause Identified 17h 6m USM Anywhere Service
Started Oct 29, 2025, 05:03 PM UTC· resolved Oct 30, 2025, 10:10 AM UTC
- identified Oct 29, 2025, 05:03 PM UTC
Currently we are monitoring a critical reported outage with Microsoft, specifically the Azure Portal. This outage may impact Azure Sensor Deployments and Portal Logins. We are seeing delay in Microsoft Entra Authentications. For Status Updates pls track the following link. https://azure.status.microsoft/en-us/status
- monitoring Oct 29, 2025, 06:00 PM UTC
A fix has been implemented by Microsoft and LevelBlue is currently monitoring the situation. Please follow the details on the Azure Status Page https://azure.status.microsoft/en-us/status
- resolved Oct 30, 2025, 10:10 AM UTC
This incident has been resolved.
Minor October 24, 2025 Google Cloud Platform (GCP) USM Anywhere Sensor Deployments Issue 20d 2h USM Anywhere Service
Started Oct 24, 2025, 01:12 PM UTC· resolved Nov 13, 2025, 03:30 PM UTC
- investigating Oct 24, 2025, 01:12 PM UTC
We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.
- resolved Nov 13, 2025, 03:30 PM UTC
This incident has been resolved.
Critical October 20, 2025 Issues with USM Anywhere Login 1d USM Anywhere Service
Started Oct 20, 2025, 09:44 AM UTC· resolved Oct 21, 2025, 10:10 AM UTC
- identified Oct 20, 2025, 09:44 AM UTC
We are currently experiencing an issue with login to USM Anywhere caused by an issue with AWS. Logins may fail intermittently and there may also be delays to event ingestion. We are working with AWS towards resolving this issue. Thanks for your understanding in this matter
- monitoring Oct 20, 2025, 10:28 AM UTC
We are seeing recovery of login issues and event ingestion. We will continue to monitor our services.
- resolved Oct 21, 2025, 10:10 AM UTC
This issue has now been resolved.