Airwallex Outage History

Airwallex had 10 outages in the last 2 years totaling 106h 21m of downtime, averaging 0.4 incidents per month.

There were 10 Airwallex outages since April 27, 2026 totaling 106h 21m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.airwallex.com

Minor October 16, 2026

Third-party outage causing PIX payment failures

Detected by Pingoru: Oct 16, 2026, 03:07 AM UTC
Resolved: Oct 16, 2026, 11:51 AM UTC
Duration: 8h 43m

Affected: PaymentsPayouts

Timeline · 2 updates

investigating Oct 16, 2026, 03:07 AM UTC

As of 16 October 2026 01:02 UTC, we have observed an issue affecting PIX payment processing. Some transactions may fail or experience delays.
resolved Oct 16, 2026, 11:51 AM UTC

From 01:02 to 11:08 UTC on Oct 16, 2026, we observed (an) issue(s) external to Airwallex impacting PIX Payments and Payouts in all regions. The issue is resolved and all affected systems are restored to full functionality.

Read the full incident report →

Minor October 9, 2026

Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures

Detected by Pingoru: Oct 09, 2026, 12:32 AM UTC
Resolved: Oct 09, 2026, 02:05 AM UTC
Duration: 1h 32m

Affected: Payments

Timeline · 4 updates

investigating Oct 09, 2026, 12:32 AM UTC

As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
identified Oct 09, 2026, 12:35 AM UTC

As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
identified Oct 09, 2026, 12:48 AM UTC

We are continuing to work on a fix for this issue.
resolved Oct 09, 2026, 02:05 AM UTC

Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.

Read the full incident report →

Major October 3, 2026

Third-party outage causing delays in processing some USD deposits

Detected by Pingoru: Oct 03, 2026, 11:14 AM UTC
Resolved: Oct 06, 2026, 02:22 AM UTC
Duration: 2d 15h

Affected: Global Accounts

Timeline · 2 updates

identified Oct 03, 2026, 11:14 AM UTC

From 2026-09-29 10:51 UTC, we have observed an issue affecting some USD deposits. The issue has been identified and is under investigation by our banking partner. The issue is external to Airwallex.
resolved Oct 06, 2026, 02:22 AM UTC

From 10:51 UTC on 2026-09-29 to 21:00 UTC on 2026-10-05, we observed an issue external to Airwallex that affected some USD deposits. The issue is resolved and all affected systems are restored to full functionality.

Read the full incident report →

Minor September 16, 2026

Google Pay outage

Detected by Pingoru: Sep 16, 2026, 04:14 PM UTC
Resolved: Sep 16, 2026, 04:44 PM UTC
Duration: 29m

Affected: Payments

Timeline · 2 updates

investigating Sep 16, 2026, 04:14 PM UTC

Starting at 22:56 SGT, we observed an issue affecting Google Pay transactions. Initial investigation indicates the root cause is external to Airwallex. We are monitoring the situation closely and will provide an update as soon as more information becomes available.
resolved Sep 16, 2026, 04:44 PM UTC

From 22:56 on Sep 16 to 00:37 on Sep 17, 2026 SGT, we observed an external issue impacting Google Pay transactions. The issue has been resolved, and all affected systems have been restored to full functionality.

Read the full incident report →

Minor September 14, 2026

Increased latency in Web App

Detected by Pingoru: Sep 14, 2026, 07:15 AM UTC
Resolved: Sep 14, 2026, 07:47 AM UTC
Duration: 32m

Affected: Web AppSingapore

Timeline · 1 update

resolved Sep 14, 2026, 09:47 AM UTC

From 07:15 to 07:47 UTC on September 14, 2026, some users experienced increased latency loading Web App content after logging in. The issue has been resolved and all affected systems are restored to full functionality.

Read the full incident report →

Major August 15, 2026

Degraded performance in Payments via Mastercard

Detected by Pingoru: Aug 15, 2026, 04:36 AM UTC
Resolved: Aug 15, 2026, 05:43 AM UTC
Duration: 1h 6m

Affected: Payments

Timeline · 3 updates

investigating Aug 15, 2026, 04:36 AM UTC

As of 04:00 UTC, we have observed an issue resulting in payments via Mastercard currently experiencing timeout. Our team is actively investigating and will update as soon as more information is available.
identified Aug 15, 2026, 05:14 AM UTC

We have identified that the service disruption starting from 04:00 UTC 15 Aug 2026 affecting Mastercard Payments is due to an issue external to Airwallex. We will provide updates as more information becomes available.
resolved Aug 15, 2026, 05:43 AM UTC

From 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality.

Read the full incident report →

Minor July 16, 2026

Degraded performance of Payments in HK region

Detected by Pingoru: Jul 16, 2026, 02:36 AM UTC
Resolved: Jul 16, 2026, 02:55 AM UTC
Duration: 19m

Affected: Hong KongPayments

Timeline · 3 updates

investigating Jul 16, 2026, 02:36 AM UTC

Starting 02:10 UTC, we have observed an issue resulting in payment acquiring transactions timeout. Our team is actively investigating and will update as soon as more information is available.
investigating Jul 16, 2026, 02:40 AM UTC

We are continuing to investigate this issue.
resolved Jul 16, 2026, 02:55 AM UTC

From 02:10 to 02:42 UTC on July 16 2025, we experienced degraded performance in Payments services, resulting in Payments APIs timing out in the HK region. The issue has been resolved by scaling.

Read the full incident report →

Major July 15, 2026

Partial outage for card 3DS authentication

Detected by Pingoru: Jul 15, 2026, 07:39 AM UTC
Resolved: Jul 15, 2026, 08:27 AM UTC
Duration: 47m

Affected: Payments

Timeline · 3 updates

investigating Jul 15, 2026, 07:39 AM UTC

Starting from 07:00 UTC, we have observed an issue resulting in Mastercard transactions not being able to trigger or complete 3DS authentication. Initial investigation suggests the issue is external to Airwallex. We will provide an update as soon as more information is available.
monitoring Jul 15, 2026, 08:07 AM UTC

We have confirmed the cause of disruption in 3DS authentication is external to Airwallex. We are in contact with Mastercard and monitoring closely.
resolved Jul 15, 2026, 08:27 AM UTC

From 7:00 to 8:09 UTC on July 15, 2026, we observed an issue external to Airwallex impacting payment transactions with Mastercard 3DS authentication. As of 8:09 UTC, this issue is resolved and all affected systems are restored to full functionality.

Read the full incident report →

Minor July 9, 2026

Third-party outage impacting multiple payment methods in the APAC region

Detected by Pingoru: Jul 09, 2026, 12:00 AM UTC
Resolved: Jul 09, 2026, 09:40 AM UTC
Duration: 9h 40m

Affected: Payments

Timeline · 1 update

resolved Aug 03, 2026, 06:52 AM UTC

From 09:27 to 09:39 UTC on 2026-07-09, we observed an external partner issue affecting multiple payment methods in the APAC region, including Alipay, AlipayHK, DANA, GCash, Kakao Pay, and TrueMoney. The issue has been resolved by our partner.

Read the full incident report →

Minor April 27, 2026

Third-party outage causing card payments failures in US region

Detected by Pingoru: Apr 27, 2026, 12:00 AM UTC
Resolved: Apr 27, 2026, 08:02 PM UTC
Duration: 20h 2m

Affected: US EastPayments

Timeline · 1 update

resolved Apr 28, 2026, 07:41 AM UTC

From 18:32 to 20:02 UTC on 2026-04-27, we have observed an issue affecting card payments in US region. The issue is resolved and all affected systems are restored to full functionality. The issue is external to Airwallex.

Read the full incident report →