Airwallex incident
Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures
Airwallex experienced a minor incident on October 9, 2026 affecting Payments, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 12:32 AM UTC
As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
- identified Oct 09, 2026, 12:35 AM UTC
As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
- identified Oct 09, 2026, 12:48 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 09, 2026, 02:05 AM UTC
Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.