Airwallex incident
Third-party outage causing PIX payment failures
Airwallex experienced a minor incident on July 25, 2026 affecting Payments, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2026, 04:09 PM UTC
From 15:00 UTC on 2026-07-24, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.
- identified Jul 25, 2026, 04:24 PM UTC
We will provide updates as more information becomes available.
- monitoring Jul 25, 2026, 10:27 PM UTC
As of 21:24 UTC on 2026-07-25, the issue affecting PIX payments has been remediated. We are monitoring our own service metrics to ensure continued stability.
- resolved Jul 25, 2026, 11:34 PM UTC
From 15:00 on 2026-07-24 to 21:24 UTC on 2026-07-25, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.