Airwallex experienced a major incident on July 15, 2026 affecting Payments, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 07:39 AM UTC
Starting from 07:00 UTC, we have observed an issue resulting in Mastercard transactions not being able to trigger or complete 3DS authentication. Initial investigation suggests the issue is external to Airwallex. We will provide an update as soon as more information is available.
- monitoring Jul 15, 2026, 08:07 AM UTC
We have confirmed the cause of disruption in 3DS authentication is external to Airwallex. We are in contact with Mastercard and monitoring closely.
- resolved Jul 15, 2026, 08:27 AM UTC
From 7:00 to 8:09 UTC on July 15, 2026, we observed an issue external to Airwallex impacting payment transactions with Mastercard 3DS authentication. As of 8:09 UTC, this issue is resolved and all affected systems are restored to full functionality.