Airwallex incident

Third-party outage causing PIX payment failures

Minor Resolved View vendor source →

Airwallex experienced a minor incident on October 16, 2026 affecting Payments and Payouts, lasting 8h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 03:07 AM UTC
Resolved
Oct 16, 2026, 11:51 AM UTC
Duration
8h 43m
Detected by Pingoru
Oct 16, 2026, 03:07 AM UTC

Affected components

PaymentsPayouts

Update timeline

  1. investigating Oct 16, 2026, 03:07 AM UTC

    As of 16 October 2026 01:02 UTC, we have observed an issue affecting PIX payment processing. Some transactions may fail or experience delays.

  2. resolved Oct 16, 2026, 11:51 AM UTC

    From 01:02 to 11:08 UTC on Oct 16, 2026, we observed (an) issue(s) external to Airwallex impacting PIX Payments and Payouts in all regions. The issue is resolved and all affected systems are restored to full functionality.