Airwallex incident

Third-party outage causing PIX payment failures

Minor Resolved View vendor source →

Airwallex experienced a minor incident on July 26, 2026 affecting Payments, lasting 7h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2026, 10:54 AM UTC
Resolved
Jul 26, 2026, 06:44 PM UTC
Duration
7h 49m
Detected by Pingoru
Jul 26, 2026, 10:54 AM UTC

Affected components

Payments

Update timeline

  1. investigating Jul 26, 2026, 10:54 AM UTC

    From 03:13 UTC on 2026-07-26, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.

  2. monitoring Jul 26, 2026, 03:35 PM UTC

    As of 13:29 UTC on 2026-07-26, the issue affecting PIX payments has been remediated. We are monitoring our own service metrics to ensure continued stability.

  3. resolved Jul 26, 2026, 06:44 PM UTC

    From 03:13 to 13:29 UTC on 2026-07-26, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.