Airwallex incident

Degraded performance in Payments via Mastercard

Major Resolved View vendor source →

Airwallex experienced a major incident on August 15, 2026 affecting Payments, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 04:36 AM UTC
Resolved
Aug 15, 2026, 05:43 AM UTC
Duration
1h 6m
Detected by Pingoru
Aug 15, 2026, 04:36 AM UTC

Affected components

Payments

Update timeline

  1. investigating Aug 15, 2026, 04:36 AM UTC

    As of 04:00 UTC, we have observed an issue resulting in payments via Mastercard currently experiencing timeout. Our team is actively investigating and will update as soon as more information is available.

  2. identified Aug 15, 2026, 05:14 AM UTC

    We have identified that the service disruption starting from 04:00 UTC 15 Aug 2026 affecting Mastercard Payments is due to an issue external to Airwallex. We will provide updates as more information becomes available.

  3. resolved Aug 15, 2026, 05:43 AM UTC

    From 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality.