Airwallex incident

Degraded performance of Payments in HK region

Minor Resolved View vendor source →

Airwallex experienced a minor incident on July 16, 2026 affecting Hong Kong and Payments, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 02:36 AM UTC
Resolved
Jul 16, 2026, 02:55 AM UTC
Duration
19m
Detected by Pingoru
Jul 16, 2026, 02:36 AM UTC

Affected components

Hong KongPayments

Update timeline

  1. investigating Jul 16, 2026, 02:36 AM UTC

    Starting 02:10 UTC, we have observed an issue resulting in payment acquiring transactions timeout. Our team is actively investigating and will update as soon as more information is available.

  2. investigating Jul 16, 2026, 02:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 16, 2026, 02:55 AM UTC

    From 02:10 to 02:42 UTC on July 16 2025, we experienced degraded performance in Payments services, resulting in Payments APIs timing out in the HK region. The issue has been resolved by scaling.