Affirm Outage History

Started Nov 02, 2026, 07:18 PM UTC· resolved Nov 02, 2026, 08:44 PM UTC

1. identified Nov 02, 2026, 07:18 PM UTC

   We have identified an issue affecting UK sessions that require a physical identity verification step-up. Affected sessions are being incorrectly denied rather than being routed to the appropriate identity verification provider.

2. monitoring Nov 02, 2026, 08:11 PM UTC

   We have implemented a fix and have seen recovery. We will continue to monitor the situation to ensure that our systems are fully operational.

3. resolved Nov 02, 2026, 08:44 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 29, 2026, 07:26 PM UTC· resolved Sep 29, 2026, 08:52 PM UTC

1. investigating Sep 29, 2026, 07:26 PM UTC

   We are aware of an issue where Payment Methods is not shown in the Mobile app for CA users. Our team is currently investigating, and we will provide additional updates as soon as possible.

2. identified Sep 29, 2026, 08:01 PM UTC

   We have identified the cause and are continuing to work on a fix for the issue. We will provide more updates as they come along.

3. resolved Sep 29, 2026, 08:52 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 12, 2026, 09:12 PM UTC· resolved Aug 12, 2026, 10:00 PM UTC

1. identified Aug 12, 2026, 09:12 PM UTC

   We are currently experiencing degraded performance across Affirm services. Our engineering team has identified the root cause and is actively working to implement a fix. We will provide another update as soon as the issue is resolved or more information becomes available.

2. identified Aug 12, 2026, 09:24 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Aug 12, 2026, 09:39 PM UTC

   A fix has been implemented and we are currently seeing recovery and will continue to monitor system performance closely to ensure full stability.

4. resolved Aug 12, 2026, 10:00 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 22, 2026, 02:36 PM UTC· resolved Jun 22, 2026, 03:06 PM UTC

1. monitoring Jun 22, 2026, 02:36 PM UTC

   We have seen a degradation to our checkout flow as a result of our CDN provider and believe that it has been mitigated. Our teams are continuing to monitor before confirming full recovery.

2. resolved Jun 22, 2026, 03:06 PM UTC

   Jun 22, 08:06 PDT Resolved - The checkout flow degradation caused by our CDN provider has been resolved. Our teams have confirmed full recovery and normal service has resumed. Jun 22, 07:36 PDT Monitoring - We have seen a degradation to our checkout flow as a result of our CDN provider and believe that it has been mitigated. Our teams are continuing to monitor before confirming full recovery.

3. resolved Jun 22, 2026, 03:06 PM UTC

   The checkout flow degradation caused by our CDN provider has been resolved. Our teams have confirmed full recovery and normal service has resumed.

Read the full incident report →

Started Jun 17, 2026, 11:22 PM UTC· resolved Jun 18, 2026, 12:44 AM UTC

1. investigating Jun 17, 2026, 11:22 PM UTC

   We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.

2. investigating Jun 18, 2026, 12:05 AM UTC

   We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations.

3. monitoring Jun 18, 2026, 12:16 AM UTC

   A fix has been implemented and we are now monitoring the results.

4. resolved Jun 18, 2026, 12:44 AM UTC

   Jun 17, 17:44 PDT Resolved - This incident has been resolved. Jun 17, 17:16 PDT Monitoring - A fix has been implemented and we are now monitoring the results. Jun 17, 17:05 PDT Update - We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations. Jun 17, 16:22 PDT Investigating - We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.

5. resolved Jun 18, 2026, 12:44 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 10, 2026, 03:06 PM UTC· resolved Jun 10, 2026, 03:58 PM UTC

1. investigating Jun 10, 2026, 03:06 PM UTC

   We are experiencing a degradation in our checkout flow for users in Canada.

2. investigating Jun 10, 2026, 03:07 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 10, 2026, 03:35 PM UTC

   Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible.

4. monitoring Jun 10, 2026, 03:45 PM UTC

   The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery.

5. resolved Jun 10, 2026, 03:58 PM UTC

   Jun 10, 08:58 PDT Resolved - The checkout service has remained operational. This incident is now resolved. Jun 10, 08:45 PDT Monitoring - The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery. Jun 10, 08:35 PDT Update - Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible. Jun 10, 08:07 PDT Update - We are continuing to investigate this issue. Jun 10, 08:06 PDT Investigating - We are experiencing a degradation in our checkout flow for users in Canada.

6. resolved Jun 10, 2026, 03:58 PM UTC

   The checkout service has remained operational. This incident is now resolved.

Read the full incident report →

Started Jun 04, 2026, 08:01 AM UTC· resolved Jun 04, 2026, 09:36 AM UTC

1. investigating Jun 04, 2026, 08:01 AM UTC

   The Affirm team has observed degradation in some US checkouts and is currently investigating.

2. monitoring Jun 04, 2026, 09:15 AM UTC

   A fix has been implemented and we are monitoring recovery.

3. monitoring Jun 04, 2026, 09:35 AM UTC

   Services have been restored.

4. resolved Jun 04, 2026, 09:36 AM UTC

   Jun 4, 02:36 PDT Resolved - Services have been restored. Jun 4, 02:35 PDT Update - Services have been restored. Jun 4, 02:15 PDT Monitoring - A fix has been implemented and we are monitoring recovery. Jun 4, 01:01 PDT Investigating - The Affirm team has observed degradation in some US checkouts and is currently investigating.

5. resolved Jun 04, 2026, 09:36 AM UTC

   Services have been restored.

Read the full incident report →

Started Jun 03, 2026, 07:00 PM UTC· resolved Jun 03, 2026, 08:49 PM UTC

1. identified Jun 03, 2026, 07:00 PM UTC

   We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.

2. identified Jun 03, 2026, 07:47 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Jun 03, 2026, 08:36 PM UTC

   We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational.

4. resolved Jun 03, 2026, 08:49 PM UTC

   Jun 3, 13:49 PDT Resolved - Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected. Jun 3, 13:36 PDT Monitoring - We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational. Jun 3, 12:47 PDT Update - We are continuing to work on a fix for this issue. Jun 3, 12:00 PDT Identified - We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.

5. resolved Jun 03, 2026, 08:49 PM UTC

   Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

Read the full incident report →

Started May 08, 2026, 12:12 AM UTC· resolved May 09, 2026, 03:20 AM UTC

1. investigating May 08, 2026, 12:12 AM UTC

   We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.

2. identified May 08, 2026, 12:30 AM UTC

   We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.

3. identified May 08, 2026, 12:58 AM UTC

   We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.

4. identified May 08, 2026, 01:31 AM UTC

   We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.

5. identified May 08, 2026, 02:19 AM UTC

   We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.

6. monitoring May 08, 2026, 02:43 AM UTC

   We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

7. monitoring May 08, 2026, 03:26 AM UTC

   We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

8. monitoring May 08, 2026, 04:09 AM UTC

   Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

9. monitoring May 08, 2026, 05:23 AM UTC

   Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

10. monitoring May 08, 2026, 07:03 AM UTC

    Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

11. monitoring May 08, 2026, 08:00 AM UTC

    Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

12. monitoring May 08, 2026, 08:50 AM UTC

    Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

13. monitoring May 08, 2026, 09:59 AM UTC

    We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.

14. monitoring May 08, 2026, 11:11 AM UTC

    Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.

15. monitoring May 08, 2026, 12:41 PM UTC

    Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

16. monitoring May 08, 2026, 01:38 PM UTC

    Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

17. monitoring May 08, 2026, 03:30 PM UTC

    Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.

18. monitoring May 08, 2026, 04:39 PM UTC

    We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

19. monitoring May 08, 2026, 05:31 PM UTC

    Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

20. monitoring May 08, 2026, 06:48 PM UTC

    We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

21. monitoring May 08, 2026, 07:31 PM UTC

    We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

22. monitoring May 08, 2026, 09:55 PM UTC

    Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health.

23. resolved May 09, 2026, 03:20 AM UTC

    May 8, 20:20 PDT Resolved - Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved. May 8, 14:55 PDT Update - Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health. May 8, 12:31 PDT Update - We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable. May 8, 11:48 PDT Update - We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable. May 8, 10:31 PDT Update - Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved. May 8, 09:39 PDT Update - We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved. May 8, 08:30 PDT Update - Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved. May 8, 06:38 PDT Update - Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue. May 8, 05:41 PDT Update - Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue. May 8, 04:11 PDT Update - Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue. May 8, 02:59 PDT Update - We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider. May 8, 01:50 PDT Update - Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider. May 8, 01:00 PDT Update - Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider. May 8, 00:03 PDT Update - Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider. May 7, 22:23 PDT Update - Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider. May 7, 21:09 PDT Update - Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider. May 7, 20:26 PDT Update - We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider. May 7, 19:43 PDT Monitoring - We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider. May 7, 19:19 PDT Update - We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution. May 7, 18:31 PDT Update - We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution. May 7, 17:58 PDT Update - We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution. May 7, 17:30 PDT Identified - We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution. May 7, 17:12 PDT Investigating - We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.

24. resolved May 09, 2026, 03:20 AM UTC

    Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.

Read the full incident report →

Started Apr 18, 2026, 02:15 AM UTC· resolved Apr 18, 2026, 04:31 PM UTC

1. investigating Apr 18, 2026, 02:15 AM UTC

   We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US

2. identified Apr 18, 2026, 02:43 AM UTC

   We have identified the cause of the SMS retry rate and are investigating potential mitigations.

3. identified Apr 18, 2026, 03:03 AM UTC

   We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

4. identified Apr 18, 2026, 04:15 AM UTC

   PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

5. monitoring Apr 18, 2026, 05:37 AM UTC

   We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.

6. resolved Apr 18, 2026, 04:31 PM UTC

   Apr 18, 09:31 PDT Resolved - This incident has been resolved. Apr 17, 22:37 PDT Monitoring - We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident. Apr 17, 21:15 PDT Update - PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses. Apr 17, 20:03 PDT Update - We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses. Apr 17, 19:43 PDT Identified - We have identified the cause of the SMS retry rate and are investigating potential mitigations. Apr 17, 19:15 PDT Investigating - We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US

7. resolved Apr 18, 2026, 04:31 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 04, 2026, 11:36 PM UTC· resolved Mar 05, 2026, 03:11 AM UTC

1. investigating Mar 04, 2026, 11:36 PM UTC

   We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible

2. identified Mar 04, 2026, 11:47 PM UTC

   We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.

3. monitoring Mar 05, 2026, 12:06 AM UTC

   We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.

4. monitoring Mar 05, 2026, 12:38 AM UTC

   We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.

5. monitoring Mar 05, 2026, 01:15 AM UTC

   Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.

6. monitoring Mar 05, 2026, 02:03 AM UTC

   We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.

7. resolved Mar 05, 2026, 03:11 AM UTC

   Mar 4, 19:11 PST Resolved - This incident has been resolved. Mar 4, 18:03 PST Update - We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed. Mar 4, 17:15 PST Update - Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly. Mar 4, 16:38 PST Update - We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue. Mar 4, 16:06 PST Monitoring - We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue. Mar 4, 15:47 PST Identified - We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability. Mar 4, 15:36 PST Investigating - We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible

8. resolved Mar 05, 2026, 03:11 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 12, 2026, 06:20 PM UTC· resolved Feb 12, 2026, 07:43 PM UTC

1. investigating Feb 12, 2026, 06:20 PM UTC

   We are currently investigating this issue

2. monitoring Feb 12, 2026, 07:18 PM UTC

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

3. resolved Feb 12, 2026, 07:43 PM UTC

   Feb 12, 11:43 PST Resolved - This incident has been resolved. Feb 12, 11:18 PST Monitoring - We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational. Feb 12, 10:20 PST Investigating - We are currently investigating this issue

4. resolved Feb 12, 2026, 07:43 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 29, 2026, 05:35 PM UTC· resolved Jan 29, 2026, 06:16 PM UTC

1. investigating Jan 29, 2026, 05:35 PM UTC

   We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.

2. resolved Jan 29, 2026, 06:16 PM UTC

   Jan 29, 10:16 PST Resolved - The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience. Jan 29, 09:35 PST Investigating - We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.

3. resolved Jan 29, 2026, 06:16 PM UTC

   The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.

Read the full incident report →

Started Jan 22, 2026, 03:40 PM UTC· resolved Jan 22, 2026, 04:32 PM UTC

1. investigating Jan 22, 2026, 03:40 PM UTC

   We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.

2. investigating Jan 22, 2026, 03:52 PM UTC

   We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible.

3. monitoring Jan 22, 2026, 04:22 PM UTC

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

4. resolved Jan 22, 2026, 04:32 PM UTC

   Jan 22, 08:32 PST Resolved - Our services have maintained operational. This incident is now resolved. Jan 22, 08:22 PST Monitoring - We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational. Jan 22, 07:52 PST Update - We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible. Jan 22, 07:40 PST Investigating - We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.

5. resolved Jan 22, 2026, 04:32 PM UTC

   Our services have maintained operational. This incident is now resolved.

Read the full incident report →

Started Jan 14, 2026, 05:48 PM UTC· resolved Jan 15, 2026, 03:46 AM UTC

1. identified Jan 14, 2026, 05:48 PM UTC

   We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.

2. monitoring Jan 14, 2026, 06:10 PM UTC

   We will continue to monitor the situation to ensure performance remains stable.

3. monitoring Jan 14, 2026, 06:42 PM UTC

   We are continuing to monitor the situation to ensure performance remains stable.

4. monitoring Jan 14, 2026, 11:08 PM UTC

   We are continuing to monitor the situation to ensure performance remains stable.

5. resolved Jan 15, 2026, 03:46 AM UTC

   Jan 14, 19:46 PST Resolved - This incident has been resolved. Jan 14, 15:08 PST Update - We are continuing to monitor the situation to ensure performance remains stable. Jan 14, 10:42 PST Update - We are continuing to monitor the situation to ensure performance remains stable. Jan 14, 10:10 PST Monitoring - We will continue to monitor the situation to ensure performance remains stable. Jan 14, 09:48 PST Identified - We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.

6. resolved Jan 15, 2026, 03:46 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 07, 2026, 07:45 AM UTC· resolved Jan 07, 2026, 07:51 AM UTC

1. identified Jan 07, 2026, 07:45 AM UTC

   We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation

2. monitoring Jan 07, 2026, 07:49 AM UTC

   We've deployed a mitigation, throughput is recovering and are actively monitoring.

3. resolved Jan 07, 2026, 07:51 AM UTC

   Jan 6, 23:51 PST Resolved - This incident has been resolved. Jan 6, 23:49 PST Monitoring - We've deployed a mitigation, throughput is recovering and are actively monitoring. Jan 6, 23:45 PST Identified - We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation

4. resolved Jan 07, 2026, 07:51 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 11, 2025, 06:30 PM UTC· resolved Dec 12, 2025, 06:22 PM UTC

1. monitoring Dec 11, 2025, 06:30 PM UTC

   We are currently in a monitoring state.

2. resolved Dec 12, 2025, 06:22 PM UTC

   Dec 12, 10:22 PST Resolved - This incident has been resolved. Dec 11, 10:30 PST Monitoring - We are currently in a monitoring state.

3. resolved Dec 12, 2025, 06:22 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 05, 2025, 09:04 AM UTC· resolved Dec 05, 2025, 09:54 AM UTC

1. identified Dec 05, 2025, 09:04 AM UTC

   We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

2. monitoring Dec 05, 2025, 09:15 AM UTC

   We are seeing recovery, but will continue to monitor.

3. resolved Dec 05, 2025, 09:54 AM UTC

   Dec 5, 01:54 PST Resolved - This incident has been resolved and we are fully recovered. Dec 5, 01:15 PST Monitoring - We are seeing recovery, but will continue to monitor. Dec 5, 01:04 PST Identified - We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

4. resolved Dec 05, 2025, 09:54 AM UTC

   This incident has been resolved and we are fully recovered.

Read the full incident report →

Started Dec 04, 2025, 02:19 AM UTC· resolved Dec 04, 2025, 05:20 AM UTC

1. investigating Dec 04, 2025, 02:19 AM UTC

   We are investigating increased API error rates in the US-EAST-1 Region.

2. identified Dec 04, 2025, 02:36 AM UTC

   We have identified the root cause of the service disruption and are actively working on a mitigation.

3. monitoring Dec 04, 2025, 03:05 AM UTC

   We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards.

4. resolved Dec 04, 2025, 05:20 AM UTC

   Dec 3, 21:20 PST Resolved - This incident has been resolved. Dec 3, 19:05 PST Monitoring - We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards. Dec 3, 18:36 PST Identified - We have identified the root cause of the service disruption and are actively working on a mitigation. Dec 3, 18:19 PST Investigating - We are investigating increased API error rates in the US-EAST-1 Region.

5. resolved Dec 04, 2025, 05:20 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 03, 2025, 06:18 PM UTC· resolved Dec 03, 2025, 08:02 PM UTC

1. investigating Dec 03, 2025, 06:18 PM UTC

   We are investigating increased API error rates in the US-EAST-1 Region.

2. identified Dec 03, 2025, 06:19 PM UTC

   We identified what's causing this increased API error rates in the US-EAST-1 Region and currently working to mitigate.

3. monitoring Dec 03, 2025, 07:02 PM UTC

   We are seeing recovery across all endpoints - we will keep monitoring for full resolution.

4. resolved Dec 03, 2025, 08:02 PM UTC

   Dec 3, 12:02 PST Resolved - This incident is resolved now. Dec 3, 11:02 PST Monitoring - We are seeing recovery across all endpoints - we will keep monitoring for full resolution. Dec 3, 10:19 PST Identified - We identified what's causing this increased API error rates in the US-EAST-1 Region and currently working to mitigate. Dec 3, 10:18 PST Investigating - We are investigating increased API error rates in the US-EAST-1 Region.

5. resolved Dec 03, 2025, 08:02 PM UTC

   This incident is resolved now.

Read the full incident report →

Started Nov 18, 2025, 05:11 PM UTC· resolved Nov 18, 2025, 05:30 PM UTC

1. investigating Nov 18, 2025, 05:11 PM UTC

   We have detected intermittent API latency and are actively investigating.

2. resolved Nov 18, 2025, 05:30 PM UTC

   Nov 18, 09:30 PST Resolved - The latency was related to a disruption on a core infrastructure provider. We are observing full recovery. Nov 18, 09:11 PST Investigating - We have detected intermittent API latency and are actively investigating.

3. resolved Nov 18, 2025, 05:30 PM UTC

   The latency was related to a disruption on a core infrastructure provider. We are observing full recovery.

Read the full incident report →

Started Nov 18, 2025, 02:07 PM UTC· resolved Nov 18, 2025, 03:28 PM UTC

1. investigating Nov 18, 2025, 02:07 PM UTC

   We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK

2. identified Nov 18, 2025, 02:08 PM UTC

   Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.

3. monitoring Nov 18, 2025, 02:48 PM UTC

   Service is being restored and we expect full resolution shortly.

4. resolved Nov 18, 2025, 03:28 PM UTC

   Nov 18, 07:28 PST Resolved - This issue has been resolved and full service has been restored Nov 18, 06:48 PST Monitoring - Service is being restored and we expect full resolution shortly. Nov 18, 06:08 PST Identified - Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes. Nov 18, 06:07 PST Investigating - We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK

5. resolved Nov 18, 2025, 03:28 PM UTC

   This issue has been resolved and full service has been restored

Read the full incident report →

Started Nov 10, 2025, 05:11 PM UTC· resolved Nov 10, 2025, 05:27 PM UTC

1. investigating Nov 10, 2025, 05:11 PM UTC

   We are investigating an increase in latency in our checkout flow. We will provide additional updates as soon as possible.

2. monitoring Nov 10, 2025, 05:23 PM UTC

   Our teams have mitigated the impact to latency and availability has returned to normal. We will continue monitoring to ensure our services maintain operational.

3. resolved Nov 10, 2025, 05:27 PM UTC

   Nov 10, 09:27 PST Resolved - Our services have maintained operational so this incident is now resolved. Nov 10, 09:23 PST Monitoring - Our teams have mitigated the impact to latency and availability has returned to normal. We will continue monitoring to ensure our services maintain operational. Nov 10, 09:11 PST Investigating - We are investigating an increase in latency in our checkout flow. We will provide additional updates as soon as possible.

4. resolved Nov 10, 2025, 05:27 PM UTC

   Our services have maintained operational so this incident is now resolved.

Read the full incident report →

Started Oct 20, 2025, 04:39 PM UTC· resolved Oct 21, 2025, 08:00 PM UTC

1. investigating Oct 20, 2025, 04:39 PM UTC

   We are investigating an increase in latencies and recoverable errors on Affirm Checkout. This is related to the critical infrastructure partner outage that impacted Affirm last night. Users currently impacted will be prompted to refresh their checkouts and are able to succeed after retrying. We are determining which integrations are impacted, specifically, now.

2. investigating Oct 20, 2025, 05:21 PM UTC

   We are continuing to investigate this issue, and exploring possible failover mitigation options where possible. We will provide another update in 30 minutes.

3. identified Oct 20, 2025, 05:55 PM UTC

   We have identified the root causes of impact to Affirm Checkout in US & CA. We have applied a mitigation in CA and have observed a return to normal availability. We are continuing to work on this issue for our US integrations and will continue to update on status.

4. identified Oct 20, 2025, 06:29 PM UTC

   Affirm US service health is continuing to improve. Availability and latency metrics are gradually returning to normal levels. We will continue to update every 30m until the issue is resolved.

5. identified Oct 20, 2025, 07:13 PM UTC

   We are continuing to monitor this incident. Consumers may be experiencing elevated latency and sporadic, recoverable errors, but core Affirm services remain available. Our next update will be posted in 30 minutes.

6. identified Oct 20, 2025, 07:44 PM UTC

   We continue to observe minor impact on some endpoints within our US Checkout service. Core Affirm services remain available for the vast majority of users. Our next update will be posted in 30 minutes.

7. identified Oct 20, 2025, 08:18 PM UTC

   To eliminate lingering incident impact we are attempting some more direct mitigations. Core Affirm services remain available for the vast majority of users. Our next update will be posted in 30 minutes.

8. identified Oct 20, 2025, 09:01 PM UTC

   We are continuing to measure the risks and benefits of direct mitigations to remove the last traces of impact from Affirm US Checkout service. Core Affirm services remain available for the vast majority of users.

9. identified Oct 20, 2025, 09:39 PM UTC

   We have applied internal mitigations successfully and Affirm US Checkout service continues to gradually improve in availability. Core Affirm services remain available for the vast majority of users. We are continuing to closely monitor the service health of our dependencies.

10. identified Oct 20, 2025, 10:13 PM UTC

    We are continuing to closely monitor the service health of our dependencies and their impact on our services. We will not declare our incident resolved until we are convinced that all issues with Affirm's dependencies are 100% resolved.

11. monitoring Oct 20, 2025, 11:53 PM UTC

    Affirm US Checkout service has sustained high availability for an extended period of time. We are changing the status of this incident to `Monitoring` and will resolve the incident after a longer period of observation.

12. resolved Oct 21, 2025, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 07:02 AM UTC· resolved Oct 20, 2025, 09:58 AM UTC

1. investigating Oct 20, 2025, 07:02 AM UTC

   We are investigating a sudden drop in all successful traffic to Affirm services in the US and CA

2. identified Oct 20, 2025, 07:53 AM UTC

   Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.

3. monitoring Oct 20, 2025, 08:31 AM UTC

   We are continuing to monitor this issue and will update with pertinent information as the situation develops.

4. monitoring Oct 20, 2025, 09:02 AM UTC

   We are continuing to monitor the situation with the impacted core infrastructure partner and are looking for potential mitigations we could attempt on our side. We will update as the situation evolves.

5. monitoring Oct 20, 2025, 09:31 AM UTC

   Our core infrastructure provider has announced a successful mitigation measure and we are now observing recovery on all Affirm services. We will continue to monitor as service health improves

6. resolved Oct 20, 2025, 09:58 AM UTC

   This incident has been resolved.

Read the full incident report →