Resolved after 1 hour 25 minutes, affecting UK - Shop Pay Installments, on November 2, 2026.
We have implemented a fix and have seen recovery. We will continue to monitor the situation to ensure that our systems are fully operational.
Affected components
UK - Shop Pay Installments
Update timeline
- identified Nov 02, 2026, 07:18 PM UTC
We have identified an issue affecting UK sessions that require a physical identity verification step-up. Affected sessions are being incorrectly denied rather than being routed to the appropriate identity verification provider.
- monitoring Nov 02, 2026, 08:11 PM UTC
We have implemented a fix and have seen recovery. We will continue to monitor the situation to ensure that our systems are fully operational.
- resolved Nov 02, 2026, 08:44 PM UTC
This incident has been resolved.
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