Affirm Outage History

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Affirm had 51 outages in the last 2 years totaling 445h 42m of downtime — averaging 2.1 incidents per month.

There were 51 Affirm outages since May 29, 2024 totaling 445h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.affirm.com

Notice September 29, 2025

Temporary Conversion Rate Impact via external Major US Mobile Service outage

Detected by Pingoru
Sep 29, 2025, 04:02 PM UTC
Resolved
Sep 29, 2025, 08:16 PM UTC
Duration
4h 14m
Affected: US
Timeline · 2 updates
  1. monitoring Sep 29, 2025, 04:02 PM UTC

    We are continuing to monitor a temporary degradation to Affirm US conversion rates between ~8:20 - 8:40 AM PT. User's ability to complete checkout was impacted by a service degradation to a major cell network with significant market share in the US. We have seen recovery and are continuing to confirm the details.

  2. resolved Sep 29, 2025, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2025

Merchant Dashboard Login Degradation

Detected by Pingoru
Aug 27, 2025, 08:29 PM UTC
Resolved
Aug 28, 2025, 10:51 PM UTC
Duration
1d 2h
Affected: US
Timeline · 5 updates
  1. investigating Aug 27, 2025, 08:29 PM UTC

    Some merchants may experience issues when logging into their merchant dashboards with MFA. Our teams are working on confirming the root cause of the issue and mitigating the impact. We will update as soon as possible.

  2. investigating Aug 28, 2025, 12:20 AM UTC

    Our teams are still working on identifying the root cause of the issue.

  3. identified Aug 28, 2025, 02:45 PM UTC

    We have identified the root cause of the issue and are working on implementing a fix.

  4. identified Aug 28, 2025, 08:13 PM UTC

    The fix has been deployed and login functionality of the merchant dashboard has been restored. We will continue monitoring this before resolving.

  5. resolved Aug 28, 2025, 10:51 PM UTC

    The login functionality has maintained functional and the merchant dashboard is fully functional. This incident is now resolved.

Read the full incident report →

Minor August 21, 2025

Affirm API endpoints may be affected by latency degradation.

Detected by Pingoru
Aug 21, 2025, 06:06 PM UTC
Resolved
Aug 21, 2025, 07:56 PM UTC
Duration
1h 49m
Affected: USUSUSUSUS - Shopify Payments AppUSCA - Shopify Payments AppCanadaCanadaCanadaCanadaUS - Shop Pay InstallmentsCanadaUS - BigCommerceUS - WooCommerceUS - WixUS - Other
Timeline · 3 updates
  1. investigating Aug 21, 2025, 06:06 PM UTC

    We are investigating an issue that is affecting latency of Affirm endpoints.

  2. monitoring Aug 21, 2025, 06:54 PM UTC

    The issue affected our Cloud Edge Provider. They have implemented a fix and we are observing latency coming back to baseline.

  3. resolved Aug 21, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 3, 2025

Increased latency across multiple endpionts

Detected by Pingoru
Jul 03, 2025, 01:25 AM UTC
Resolved
Jul 03, 2025, 02:11 AM UTC
Duration
45m
Affected: US
Timeline · 5 updates
  1. investigating Jul 03, 2025, 01:25 AM UTC

    We are aware of an issue where increased latency is affecting multiple endpoints and some checkout timeouts. Our team is currently investigating, and we will provide additional updates as soon as possible.

  2. investigating Jul 03, 2025, 01:46 AM UTC

    We have identified the cause of the disruption to our services as due to dynamodb. We are currently working closely with the appropiate teams to resolve the issue as quickly as possible.

  3. identified Jul 03, 2025, 01:50 AM UTC

    We are seeing recovery, one of our partners is working on full resolution. Seeing increased latency across multiple partners but impact is limited to the US only.

  4. monitoring Jul 03, 2025, 02:05 AM UTC

    Our endpoints all look recovered. We will continue to monitor the situation to ensure that our systems are fully operational.

  5. resolved Jul 03, 2025, 02:11 AM UTC

    Latencies have returned to normal levels. We will continue to monitor to ensure stability.

Read the full incident report →

Major June 17, 2025

Merchant Portal Outage

Detected by Pingoru
Jun 17, 2025, 01:46 PM UTC
Resolved
Jun 17, 2025, 05:27 PM UTC
Duration
3h 41m
Affected: US
Timeline · 3 updates
  1. investigating Jun 17, 2025, 01:46 PM UTC

    We are currently investigating an issue affecting the Merchant Portal. Users may be unable to access the portal at this time. Our engineering team is actively working to identify the root cause and restore functionality as quickly as possible. We’ll provide an update as soon as more information is available.

  2. investigating Jun 17, 2025, 01:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 17, 2025, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2025

Affirm Services Impacted

Detected by Pingoru
Apr 09, 2025, 06:55 PM UTC
Resolved
Apr 10, 2025, 08:53 PM UTC
Duration
1d 1h
Affected: US
Timeline · 6 updates
  1. investigating Apr 09, 2025, 06:55 PM UTC

    Affirm services are currently impacted. We are working on identifying the root cause and mitigating the problem to restore service as soon as possible.

  2. investigating Apr 09, 2025, 07:14 PM UTC

    We are still working on identifying the root cause of the issue and the impact. Affirm services are still impacted.

  3. investigating Apr 09, 2025, 07:35 PM UTC

    We are still working on investigating the root cause of the issue and are monitoring the issue.

  4. monitoring Apr 09, 2025, 07:38 PM UTC

    The issue has been mitigated and services have returned to functionality. Our teams are working on ensuring that services maintain functioning and that the issue maintains mitigated.

  5. monitoring Apr 09, 2025, 10:04 PM UTC

    We are still monitoring our services to ensure that the issue does not arise again. Affirm services maintain fully operational at this time.

  6. resolved Apr 10, 2025, 08:53 PM UTC

    Our teams have identified the root cause and resolved the issue. Services are fully available.

Read the full incident report →

Major February 25, 2025

Elevated Errors for Affirm Loan Service

Detected by Pingoru
Feb 25, 2025, 04:13 PM UTC
Resolved
Feb 25, 2025, 04:42 PM UTC
Duration
28m
Affected: USCanada
Timeline · 3 updates
  1. investigating Feb 25, 2025, 04:13 PM UTC

    We are currently experiencing elevated level of errors that are affecting loan application, and we are investigating the issue. We will provide additional updates as we know more.

  2. monitoring Feb 25, 2025, 04:36 PM UTC

    We have seen the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.

  3. resolved Feb 25, 2025, 04:42 PM UTC

    Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

Read the full incident report →

Minor January 9, 2025

US Sandbox Checkout Degraded

Detected by Pingoru
Jan 09, 2025, 08:03 PM UTC
Resolved
Jan 23, 2025, 09:56 PM UTC
Duration
14d 1h
Affected: US
Timeline · 3 updates
  1. investigating Jan 09, 2025, 08:03 PM UTC

    We are currently experiencing intermittent degraded performance for Affirm Sandbox including Sandbox checkouts.

  2. monitoring Jan 10, 2025, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2025, 09:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2025

Sandbox Checkout Degraded

Detected by Pingoru
Jan 07, 2025, 06:20 PM UTC
Resolved
Jan 08, 2025, 02:06 AM UTC
Duration
7h 45m
Affected: US
Timeline · 5 updates
  1. investigating Jan 07, 2025, 06:20 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 08, 2025, 12:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 08, 2025, 12:09 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 08, 2025, 02:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 08, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 29, 2024

Degraded Performance across Affirm US Checkout Service

Detected by Pingoru
Nov 29, 2024, 07:03 PM UTC
Resolved
Nov 29, 2024, 08:04 PM UTC
Duration
1h
Affected: USUS - Shop Pay Installments
Timeline · 5 updates
  1. investigating Nov 29, 2024, 07:03 PM UTC

    We are experiencing an increase in errors across services in the US related to checkout that is degrading the checkout flow. We are working on identifying the issue and will update as soon as possible.

  2. identified Nov 29, 2024, 07:18 PM UTC

    Our teams have identified the issue and are working on fixing the issue.

  3. monitoring Nov 29, 2024, 07:23 PM UTC

    Our teams have implemented a fix and are seeing our services recover. We will continue monitoring to ensure our services maintain operational.

  4. monitoring Nov 29, 2024, 07:44 PM UTC

    We are seeing recoveries across our services. We are still monitoring our services to ensure they recover fully.

  5. resolved Nov 29, 2024, 08:04 PM UTC

    Our services have fully recovered. This incident is now resolved.

Read the full incident report →

Minor November 6, 2024

Identified Issue Affecting Affirm Checkout

Detected by Pingoru
Nov 06, 2024, 06:55 PM UTC
Resolved
Nov 06, 2024, 08:09 PM UTC
Duration
1h 13m
Affected: US
Timeline · 3 updates
  1. identified Nov 06, 2024, 06:55 PM UTC

    We have identified the cause of the disruption to our checkout service and are currently attempting to fix the issue.

  2. monitoring Nov 06, 2024, 07:27 PM UTC

    The fix has been implemented, and we are seeing recovery. We will continue to monitor the situation closely.

  3. resolved Nov 06, 2024, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2024

Merchant Portal not Loading for Some Merchant Accounts

Detected by Pingoru
Sep 23, 2024, 11:53 PM UTC
Resolved
Sep 24, 2024, 12:08 AM UTC
Duration
15m
Affected: US
Timeline · 3 updates
  1. investigating Sep 23, 2024, 11:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 23, 2024, 11:57 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Sep 24, 2024, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 30, 2024

Elevated Errors For Affirm Checkout Service

Detected by Pingoru
Aug 30, 2024, 09:34 PM UTC
Resolved
Aug 30, 2024, 10:11 PM UTC
Duration
36m
Affected: USUS
Timeline · 4 updates
  1. investigating Aug 30, 2024, 09:34 PM UTC

    We are currently experiencing elevated level of errors that are affecting our Checkout Services in the US and we are investigating the issue. We will provide additional updates as we know more.

  2. investigating Aug 30, 2024, 09:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 30, 2024, 10:07 PM UTC

    We have seen the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.

  4. resolved Aug 30, 2024, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2024

Increased latency and errors across some services

Detected by Pingoru
Aug 19, 2024, 08:01 PM UTC
Resolved
Aug 19, 2024, 09:14 PM UTC
Duration
1h 13m
Affected: USUSUSUSUS
Timeline · 5 updates
  1. investigating Aug 19, 2024, 08:01 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 19, 2024, 08:14 PM UTC

    Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our checkout flow. Lastly, we see that some instances of the Transactions API are experiencing latency and degradation. We are exploring options to mitigate the issue as soon as possible.

  3. investigating Aug 19, 2024, 08:32 PM UTC

    We are seeing a partial outage as well with our checkout and pre qualification services. We are continuing to investigate and working towards mitigation.

  4. monitoring Aug 19, 2024, 08:51 PM UTC

    All systems are operational. We are continuing to monitor for stability.

  5. resolved Aug 19, 2024, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 6, 2024

Customers are unable to reach Canada customer service number

Detected by Pingoru
Aug 06, 2024, 03:54 PM UTC
Resolved
Aug 06, 2024, 05:04 PM UTC
Duration
1h 9m
Timeline · 3 updates
  1. investigating Aug 06, 2024, 03:54 PM UTC

    We are currently investigating the issue.

  2. identified Aug 06, 2024, 04:02 PM UTC

    We have identified the cause and are continuing to work on a fix for the customer service call center disruption.

  3. resolved Aug 06, 2024, 05:04 PM UTC

    All services are now functioning as expected.

Read the full incident report →

Major August 1, 2024

Affirm US Authentication Disruption

Detected by Pingoru
Aug 01, 2024, 04:10 AM UTC
Resolved
Aug 01, 2024, 04:25 AM UTC
Duration
14m
Affected: USUS
Timeline · 4 updates
  1. investigating Aug 01, 2024, 04:10 AM UTC

    We are investigating a disruption to our authentication service and are currently attempting to locate the root cause and fix the issue. This is impacting customers as they attempt to log in to view their account or check out with Affirm.

  2. identified Aug 01, 2024, 04:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 01, 2024, 04:22 AM UTC

    A fix has been implemented and we have seen a recovery. We are monitoring the results.

  4. resolved Aug 01, 2024, 04:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2024

Loan checkout flow availability degraded

Detected by Pingoru
Jul 30, 2024, 10:47 PM UTC
Resolved
Jul 31, 2024, 04:43 AM UTC
Duration
5h 55m
Affected: USUSUSUSCanadaCanadaCanadaCanada
Timeline · 3 updates
  1. investigating Jul 30, 2024, 10:47 PM UTC

    We are investigating a degradation of loan confirmations & authorization counts in the US and CA. We have begun a rollback of our most recent deploys and are monitoring possibly related outages with 3rd party infrastructure providers.

  2. investigating Jul 30, 2024, 11:18 PM UTC

    We have identified that this issue is only impacting a specific partner integration and are continuing to investigate.

  3. resolved Jul 31, 2024, 04:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 26, 2024

Identified Issue Affecting Checkout on IOS App

Detected by Pingoru
Jul 26, 2024, 04:49 PM UTC
Resolved
Jul 26, 2024, 06:40 PM UTC
Duration
1h 51m
Affected: US
Timeline · 4 updates
  1. identified Jul 26, 2024, 04:49 PM UTC

    We are aware of an ongoing issue that impacts checkout on our IOS App and we are currently investigating.

  2. identified Jul 26, 2024, 05:11 PM UTC

    Our team has identified the root cause of this, and we are working on a fix.

  3. monitoring Jul 26, 2024, 06:32 PM UTC

    The fix has been implemented and our team is actively monitoring.

  4. resolved Jul 26, 2024, 06:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 3, 2024

SMS network issues causing authentication failures for consumers

Detected by Pingoru
Jul 03, 2024, 06:29 AM UTC
Resolved
Jul 03, 2024, 01:26 PM UTC
Duration
6h 57m
Timeline · 3 updates
  1. investigating Jul 03, 2024, 06:29 AM UTC

    Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.

  2. monitoring Jul 03, 2024, 06:40 AM UTC

    SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.

  3. resolved Jul 03, 2024, 01:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2024

Checkout Disruption for Affirm US merchants

Detected by Pingoru
Jun 26, 2024, 10:02 PM UTC
Resolved
Jun 26, 2024, 10:03 PM UTC
Duration
52s
Affected: USUS
Timeline · 2 updates
  1. investigating Jun 26, 2024, 10:02 PM UTC

    We are investigating a short lived failure across checkout related services. We have already seen recovery in the last several minutes but are ensuring the health of services and solidifying root cause.

  2. resolved Jun 26, 2024, 10:03 PM UTC

    The root cause for this incident was identified and the issue was mitigated.

Read the full incident report →

Major June 21, 2024

Affirm Checkout Service Degradation

Detected by Pingoru
Jun 21, 2024, 04:21 PM UTC
Resolved
Jun 21, 2024, 07:01 PM UTC
Duration
2h 40m
Affected: USUSUSUSUSUSUS - Shopify Payments AppUSUS - Shop Pay InstallmentsUS - BigCommerceUS - WooCommerceUS - WixUS - Other
Timeline · 7 updates
  1. investigating Jun 21, 2024, 04:21 PM UTC

    We are aware of an issue where our Checkout Service and Affirm Card in the US is impacted. Our team is currently investigating, and we will provide additional updates as soon as possible.

  2. investigating Jun 21, 2024, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 21, 2024, 04:45 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 21, 2024, 05:20 PM UTC

    We've identified the root cause of the issue and our team is implementing a fix.

  5. monitoring Jun 21, 2024, 06:12 PM UTC

    We've implemented the fix and we are seeing recovery of our Services. We are closely monitoring it.

  6. monitoring Jun 21, 2024, 07:00 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 21, 2024, 07:01 PM UTC

    The incident is resolved.

Read the full incident report →

Minor June 20, 2024

Affirm Mobile Application Degradation for US Users

Detected by Pingoru
Jun 20, 2024, 02:26 PM UTC
Resolved
Jun 20, 2024, 03:54 PM UTC
Duration
1h 28m
Affected: US
Timeline · 2 updates
  1. identified Jun 20, 2024, 02:26 PM UTC

    We are aware of an issue affecting US users on our latest iOS version 3.245.0 where Affirm Money withdrawals may lead to an error. We have identified the issue and are working on deploying a hotfix to address this. Users on previous versions of the iOS app are not impacted.

  2. resolved Jun 20, 2024, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2024

Identified Issue Affecting Loan Confirmation on VCN Transactions

Detected by Pingoru
Jun 03, 2024, 07:36 PM UTC
Resolved
Jun 03, 2024, 08:30 PM UTC
Duration
54m
Affected: USUSCanadaCanada
Timeline · 3 updates
  1. identified Jun 03, 2024, 07:36 PM UTC

    We have identified the cause of the disruption to loan confirmation of our VCN transactions as due to outage of a third party vendor and we are currently actively monitoring it.

  2. monitoring Jun 03, 2024, 07:50 PM UTC

    The third party vendor has identified the root cause of the issue and deployed a remediation. We are now monitoring for service recovery.

  3. resolved Jun 03, 2024, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →