Affirm experienced a critical incident on January 22, 2026 affecting US and US - Shop Pay Installments, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
USUS - Shop Pay Installments
Update timeline
- investigating Jan 22, 2026, 03:40 PM UTC
We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.
- investigating Jan 22, 2026, 03:52 PM UTC
We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible.
- monitoring Jan 22, 2026, 04:22 PM UTC
We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.
- resolved Jan 22, 2026, 04:32 PM UTC
Our services have maintained operational. This incident is now resolved.