Affirm experienced a critical incident on October 20, 2025 affecting US and US and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:02 AM UTC
We are investigating a sudden drop in all successful traffic to Affirm services in the US and CA
- identified Oct 20, 2025, 07:53 AM UTC
Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.
- monitoring Oct 20, 2025, 08:31 AM UTC
We are continuing to monitor this issue and will update with pertinent information as the situation develops.
- monitoring Oct 20, 2025, 09:02 AM UTC
We are continuing to monitor the situation with the impacted core infrastructure partner and are looking for potential mitigations we could attempt on our side. We will update as the situation evolves.
- monitoring Oct 20, 2025, 09:31 AM UTC
Our core infrastructure provider has announced a successful mitigation measure and we are now observing recovery on all Affirm services. We will continue to monitor as service health improves
- resolved Oct 20, 2025, 09:58 AM UTC
This incident has been resolved.