Affinity Outage History
Affinity is up right nowPingoru has recorded 50 incidents for Affinity: 24 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 65 of 720 (9%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 30 of 720 (4%) |
| July 2026 | 1 | 328 of 744 (44%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 71 (0%) |
Incidents, newest first
Minor September 3, 2026 Disruption with All Services 1h 2m CRM, External API v1, Emails Processing, iOS and 11 more
Started Sep 03, 2026, 10:15 PM UTC· resolved Sep 03, 2026, 11:18 PM UTC
- identified Sep 03, 2026, 10:15 PM UTC
Users may be experiencing errors or an inability to access the service due to an issue with our cloud service provider. We will provide another update within 60 minutes.
- monitoring Sep 03, 2026, 10:35 PM UTC
We are seeing signs of recovery and are actively monitoring all services. We will post another update once we can confirm the issue is fully resolved.
- resolved Sep 03, 2026, 11:18 PM UTC
This incident has been resolved.
Notice August 11, 2026 Disruption with Affinity Analytics 15m Analytics
Started Aug 11, 2026, 07:00 PM UTC· resolved Aug 11, 2026, 07:15 PM UTC
- resolved Aug 11, 2026, 08:24 PM UTC
We have identified the root cause of the issue impacting Affinity Analytics, the fix was implemented and deployed. Affinity Analytics was intermittently unavailable between 7:00 PM - 7:15 PM UTC.
Minor July 9, 2026 Disruption with Affinity Analytics 1d 16h Analytics
Started Jul 09, 2026, 02:50 AM UTC· resolved Jul 10, 2026, 07:04 PM UTC
- identified Jul 09, 2026, 02:50 AM UTC
We have identified the root cause of the issue impacting Affinity Analytics. Our team is now working on a fix.
- identified Jul 10, 2026, 07:03 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 10, 2026, 07:04 PM UTC
This incident has been resolved.
Minor June 30, 2026 Authentication Issues with Windows Outlook Desktop App 22d 22h Affinity for Outlook
Started Jun 30, 2026, 04:06 PM UTC· resolved Jul 23, 2026, 03:00 PM UTC
- identified Jun 30, 2026, 04:06 PM UTC
Some users on Windows Outlook Desktop App are unable to complete SSO login to the Affinity Outlook Add-in. This is due to a recent change on Microsoft's end affecting how Outlook on Windows handles authentication redirects. Mac Outlook is unaffected. As a workaround, users can access Affinity via the web application.
- identified Jul 10, 2026, 08:28 PM UTC
We are investigating an update to the Affinity platform that will work around the issue caused by Microsoft's recent change and restore SSO login behavior for Windows Outlook Desktop App users. Mac Outlook and the Affinity web application are unaffected and can be used as a workaround in the interim.
- resolved Jul 23, 2026, 03:00 PM UTC
This issue has been resolved now. Customers who were impacted will need to contact Affinity support at [email protected] for config change instructions.
Minor June 29, 2026 Disruption with Affinity API and CRM 2d 18h CRM, External API v1, External API v2
Started Jun 29, 2026, 06:24 PM UTC· resolved Jul 02, 2026, 01:09 PM UTC
- investigating Jun 29, 2026, 06:24 PM UTC
We are currently investigating an issue impacting Affinity API and CRM. Users may be experiencing intermittent 504 Gateway Timeout issues. Our team is working to identify the cause.
- monitoring Jun 29, 2026, 09:43 PM UTC
We have deployed a fix and are seeing signs of recovery. Services should be returning to normal. Some users may continue to experience intermittent issues as the system stabilizes. Our team will continue to closely monitor the systems to ensure stability. We will post another update once we can confirm the issue is fully resolved.
- monitoring Jun 30, 2026, 02:49 PM UTC
The services are fully operational. We are continuing to monitor for any further issues.
- resolved Jul 02, 2026, 01:09 PM UTC
This incident has been resolved.
Critical May 20, 2026 Disruption with Affinity 2h 18m CRM
Started May 20, 2026, 05:23 PM UTC· resolved May 20, 2026, 07:42 PM UTC
- investigating May 20, 2026, 05:23 PM UTC
We are currently investigating an issue impacting Affinity CRM
- monitoring May 20, 2026, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 07:42 PM UTC
This incident has been resolved.
Major April 13, 2026 Affinity Pathfinder not displaying content 2d 16h Chrome Extension
Started Apr 13, 2026, 09:14 PM UTC· resolved Apr 16, 2026, 01:28 PM UTC
- investigating Apr 13, 2026, 09:14 PM UTC
We are currently investigating an issue with the Affinity Pathfinder Chrome extension intermittently showing a blank page and loading icon.
- identified Apr 13, 2026, 10:40 PM UTC
We've identified the root cause. It is bug introduced in Chrome 147 that is affecting numerous chrome extensions. See the report here: https://issues.chromium.org/issues/500975618 An update to chrome is expected soon. We are not aware of a good workaround at the moment other than closing and reopening the browser, but will update this if one is found.
- resolved Apr 16, 2026, 01:28 PM UTC
This has been fixed in Chrome, please sure you are on version 147.0.7727.102 or later of Chrome.
Minor March 31, 2026 Affinity Analytics Data Refresh Delays 9h 16m Analytics
Started Mar 31, 2026, 03:53 PM UTC· resolved Apr 01, 2026, 01:09 AM UTC
- identified Mar 31, 2026, 03:53 PM UTC
Some users may experience delays in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!
- resolved Apr 01, 2026, 01:09 AM UTC
This incident has been resolved.
Minor March 24, 2026 Disruption with Affinity Notetaker 3h 15m
Started Mar 24, 2026, 04:30 PM UTC· resolved Mar 24, 2026, 07:45 PM UTC
- resolved Mar 24, 2026, 03:30 PM UTC
Between 11:30 AM and 2:45 PM EST, an issue with one of Affinity’s service providers caused a disruption to Affinity Notetaker. This issue is now resolved.
Minor March 17, 2026 Affinity Analytics Data Refresh Delays 11h 4m Analytics
Started Mar 17, 2026, 02:23 AM UTC· resolved Mar 17, 2026, 01:28 PM UTC
- identified Mar 17, 2026, 02:23 AM UTC
Some users may experience delays with recent team activity data appearing in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!
- resolved Mar 17, 2026, 01:28 PM UTC
This incident has been resolved.
Minor February 20, 2026 Disruption with Affinity Analytics 3h 44m Analytics
Started Feb 20, 2026, 03:14 PM UTC· resolved Feb 20, 2026, 06:59 PM UTC
- monitoring Feb 20, 2026, 03:14 PM UTC
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
- resolved Feb 20, 2026, 06:59 PM UTC
This incident has been resolved.
Critical February 13, 2026 Disruption with Affinity services 20m CRM
Started Feb 13, 2026, 12:23 AM UTC· resolved Feb 13, 2026, 12:43 AM UTC
- identified Feb 13, 2026, 12:23 AM UTC
We have identified the root cause of the issue impacting Affinity Web application. Our team is now working on a fix.
- monitoring Feb 13, 2026, 12:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 12:43 AM UTC
This incident has been resolved.
Major January 27, 2026 Disruption to Entity Creation and Update Flows 3h 15m CRM
Started Jan 27, 2026, 07:13 PM UTC· resolved Jan 27, 2026, 10:28 PM UTC
- investigating Jan 27, 2026, 07:13 PM UTC
We are investigating an issue impacting entity creation and update flows in the Affinity CRM. Users may be unable to add or update Companies, People, and Opportunities. Our team is working to identify the cause and implement a mitigation.
- identified Jan 27, 2026, 08:29 PM UTC
We have identified the root cause of the issue impacting entity creation and update flows in the Affinity CRM. Our team is now working on deploying a fix.
- monitoring Jan 27, 2026, 09:35 PM UTC
We have deployed a fix for the issue impacting entity creation and update flows in the Affinity CRM. We are monitoring the system to ensure Companies, People, and Opportunities can be created and updated normally.
- resolved Jan 27, 2026, 10:28 PM UTC
This incident has been resolved. All systems are fully operational.
Notice January 22, 2026 Login service disruption for Microsoft users 16h 33m CRM
Started Jan 22, 2026, 09:20 PM UTC· resolved Jan 23, 2026, 01:53 PM UTC
- monitoring Jan 22, 2026, 09:20 PM UTC
We are monitoring an elevated error rate affecting Microsoft/Azure users due to an ongoing service disruption with Microsoft. Our team is actively monitoring the situation and will provide updates as soon as it’s resolved.
- resolved Jan 23, 2026, 01:53 PM UTC
This incident has been resolved.
Critical January 15, 2026 Disruption with [Service/All Services] 22m CRM, External API v1, Emails Processing, iOS and 10 more
Started Jan 15, 2026, 04:02 PM UTC· resolved Jan 15, 2026, 04:24 PM UTC
- identified Jan 15, 2026, 04:02 PM UTC
We have identified the root cause of the issue impacting all services. Our team is now working on a fix. We will provide another update within 60 minutes
- resolved Jan 15, 2026, 04:24 PM UTC
This incident has been resolved.
Major January 8, 2026 Disruption with Affinity Analytics 7h 4m Analytics
Started Jan 08, 2026, 03:44 PM UTC· resolved Jan 08, 2026, 10:48 PM UTC
- identified Jan 08, 2026, 03:44 PM UTC
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
- resolved Jan 08, 2026, 10:48 PM UTC
This incident has been resolved.
Major December 17, 2025 Email and Calendar Processing Delays 19h 32m Emails Processing, Calendars Processing
Started Dec 17, 2025, 11:32 PM UTC· resolved Dec 18, 2025, 07:04 PM UTC
- investigating Dec 17, 2025, 11:32 PM UTC
We've identified an issue with our email and calendar processing pipelines resulting in delays in seeing up to date information in the application.
- monitoring Dec 18, 2025, 10:19 AM UTC
A fix has been implemented and we are monitoring progress of processing the backlog.
- resolved Dec 18, 2025, 07:04 PM UTC
This incident has been resolved.
Minor November 20, 2025 Disruption with Affinity Analytics 23h 47m Analytics
Started Nov 20, 2025, 07:03 PM UTC· resolved Nov 21, 2025, 06:51 PM UTC
- investigating Nov 20, 2025, 07:03 PM UTC
We are currently investigating an issue impacting Affinity Analytics.
- identified Nov 20, 2025, 08:39 PM UTC
Affected customers may experience data freshness delays of up to 24 hours as we actively work on a full restore. The issue has been identified and our team has a fix scheduled for deployment during our upcoming maintenance window.
- resolved Nov 21, 2025, 06:51 PM UTC
This incident has been resolved.
Major November 17, 2025 Affinity Analytics Dashboards are showing No Data 22h 3m Analytics
Started Nov 17, 2025, 11:52 PM UTC· resolved Nov 18, 2025, 09:56 PM UTC
- identified Nov 17, 2025, 11:52 PM UTC
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
- identified Nov 18, 2025, 09:33 AM UTC
All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.
- identified Nov 18, 2025, 01:56 PM UTC
We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.
- identified Nov 18, 2025, 08:35 PM UTC
We continue to work on processing the replication backlog. We'll share a final update once full recovery is confirmed.
- resolved Nov 18, 2025, 09:56 PM UTC
This incident has been resolved.
Minor November 14, 2025 Email sync delays - Google 22h 34m Emails Processing
Started Nov 14, 2025, 06:22 PM UTC· resolved Nov 15, 2025, 04:57 PM UTC
- identified Nov 14, 2025, 06:22 PM UTC
We are currently experiencing email syncing delay, impacting Google credentials. Affected users may experience delays of up to 48 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.
- monitoring Nov 14, 2025, 07:44 PM UTC
fix has been deployed to resolve the issue and we are currently monitoring the system. Users will see a reduction in email syncing delays over the coming hours as the system processes the backlog.
- resolved Nov 15, 2025, 04:57 PM UTC
This incident has been resolved.
Critical November 13, 2025 Disruption with All Services 22m CRM, External API v1, Emails Processing, iOS and 10 more
Started Nov 13, 2025, 08:27 PM UTC· resolved Nov 13, 2025, 08:50 PM UTC
- identified Nov 13, 2025, 08:27 PM UTC
We have identified the root cause of the issue impacting all services. Our team is now working on a fix.
- monitoring Nov 13, 2025, 08:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 13, 2025, 08:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 13, 2025, 08:50 PM UTC
This incident has been resolved.
Critical November 8, 2025 Disruption with All Services 16m CRM, External API v1, Emails Processing, iOS and 10 more
Started Nov 08, 2025, 11:57 PM UTC· resolved Nov 09, 2025, 12:13 AM UTC
- identified Nov 08, 2025, 11:57 PM UTC
We have identified the root cause of the issue impacting all services. Our team is now working on a fix.
- monitoring Nov 09, 2025, 12:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 09, 2025, 12:13 AM UTC
This incident has been resolved.
Minor November 6, 2025 Mailchimp Audience integration 27d 3h Integrations
Started Nov 06, 2025, 05:11 PM UTC· resolved Dec 03, 2025, 08:33 PM UTC
- investigating Nov 06, 2025, 05:11 PM UTC
We’re currently investigating an issue with the Mailchimp Audience integration and, to protect stability, syncing is currently turned off. The team is implementing changes to reduce request volume and re-enable syncing as soon as validation completes. Audience updates from Affinity lists may not appear in Mailchimp while paused, but there is no data loss. We’ll post an update once the fix is validated and rollout begins.
- monitoring Nov 08, 2025, 01:21 AM UTC
We have made a change to reduce request volumes which will mitigate this issue. Given the complexity of the change, we will me monitoring it through the weekend and will perform rigorous validation before re-enabling the Mailchimp Audience integration, which we expect to happen early next week. We apologize for the inconvenience and will post another update as soon as we begin the production rollout or if the timeline changes.
- monitoring Nov 12, 2025, 03:52 PM UTC
We have observed improvements in data being synced from and to Mailchimp. However, some customers may still be experiencing delays in their Mailchimp Audience Integration. The team continues to monitor and improve our workflows to improve the stability of our Mailchimp integration.
- monitoring Nov 18, 2025, 02:29 PM UTC
We are continuing to fine tune the Mailchimp integration request volumes in order to manage the throughput of the integration. All Mailchimp audience lists have been synced as of earlier today, however some customers may still experience delays going forward. We are continuing to work towards a permanent solution.
- monitoring Nov 27, 2025, 02:44 PM UTC
We continue to closely monitor our Mailchimp integration. At the same time, we are improving our systems to meet Mailchimp's API rate limits while ensuring data is kept up-to-date. Customers can expect small delays of 24-48h at most.
- resolved Dec 03, 2025, 08:33 PM UTC
This incident has been resolved.
Minor November 6, 2025 Affinity Analytics dashboards showing no data for some customers 14h 45m Analytics
Started Nov 06, 2025, 01:49 PM UTC· resolved Nov 07, 2025, 04:35 AM UTC
- identified Nov 06, 2025, 01:49 PM UTC
We've identified an issue where global (blue) organization fields are not refreshing on schedule in Analytics. A subset of customers wont see data involving global (blue) organization fields until the refresh completes. List-scoped fields are not affected. We are actively working on a resolution. We will provide updates as more information becomes available.
- resolved Nov 07, 2025, 04:35 AM UTC
This incident has been resolved.
Minor October 30, 2025 Email sync delays 1d 23h Emails Processing
Started Oct 30, 2025, 01:33 PM UTC· resolved Nov 01, 2025, 12:40 PM UTC
- identified Oct 30, 2025, 01:33 PM UTC
We are currently experiencing email syncing delay. Affected users may experience delays of up to 24 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.
- identified Oct 31, 2025, 12:45 AM UTC
We are continuing to process the backlog. Affected users may still experience delays of 6 hours.
- identified Oct 31, 2025, 03:32 PM UTC
We are actively processing the existing backlog and implementing additional mitigations to expedite resolution
- identified Oct 31, 2025, 11:44 PM UTC
We have seen significant improvements in processing the backlog and stabilizing the system. We are continuing to process the remaining backlog and are implementing additional mitigations to expedite complete resolution and return to a healthy state. Some users may still experience delays of up to 2 hours as we work through the remaining queue.
- resolved Nov 01, 2025, 12:40 PM UTC
This incident has been resolved.