pingoru pingoru 24Pet had 35 outages in the last 2 years totaling 1272h 31m of downtime, averaging 1.4 incidents per month.
There were 35 24Pet outages since February 13, 2026 totaling 1272h 31m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Our team is currently investigating an issue with Chiplet access.
This incident has been resolved.
The Development team has made us aware that there is currently a data replication delay that is affecting webservices and listing on 24PetConnect and PetPlace. Data is flowing but there may be delays in updating. Updates will be posted here as they become available.
Our team is continuing to work with Microsoft to resolve this issue.
A fix has been applied, and we are monitoring the results.
This issue has been resolved and there are no delays at this time. Thank you!
We are currently investigating this issue and will post updates as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
PetPoint Software Support will be CLOSED Thursday October 8th, 2026. Normal business hours will resume on Friday October 9th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.
This incident has been resolved.
We are currently investigating an issue where emails sent to [email protected] are receiving an 'Undeliverable' message in response. We will post updates here as they are received. In the meantime, if you need to open a Support case via email, please use [email protected] or log into the Support Portal and submit a case directly.
We are continuing to investigate this issue.
This issue has been resolved.
Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue. Status page alerts will go out once we have identified the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Data replication from PetPoint to the Report Website is currently experiencing delays. We are investigating the cause for this and will provide an update as soon as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue with Adoptable Search Iframes. Our team is looking into this issue and updates will be posted once we get further information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have received reports of some users being unable to access Community or the Support webform via Support>Community and Support>Contact Us from within PetPoint. At this time this issue does not appear to be affecting all users and we are working to identify and correct the issue. If you encounter this issue and need to submit a support case, please use the external support form found at https://services.24pet.com/24Petcare/Support.php? . Updates will be posted here as they become available.
This incident has been resolved.
We have received reports of delayed replication. When creating an animal or intake record there is a delay in information updating on the homepage and other locations (Location View Report). Our team is currently investigating.
A fix has been implemented and we are monitoring the results.
There is a sync job running at this time that is taking longer than expected to complete. Once it has completed the Home Screen should begin displaying as expected. We do not have an estimate on when the sync will be complete at this time but this page will be updated if that information should become available.
The current estimated resolution time is no earlier than 12am Eastern. Please keep in mind that this is only an estimate and the sync could complete earlier or later. We will continue to post updates as they become available. Thank you for your continued patience.
This incident has been resolved.
Software Support will be CLOSED Monday September 7th, 2026. Normal business hours will resume on Tuesday September 8th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.
This incident has been resolved.
Our team is currently investigating an issue with Chiplet returning an error message when trying to search for a registration.
This incident has been resolved.
We have received reports of the PetPoint Enhanced Support Chat feature being unavailable. We are investigating the issue and updates will be posted here as they become available. In the meantime, PetPoint Support can be reached via a Support Ticket or the Enhanced Support phone line.
This incident has been resolved.
We have received several reports of an outage affecting the Pet Professional Portal. At this time users are able to login but all dashboards are blank and 0 animals display. We are investigating the cause and a solution. Updates will be posted here as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have received reports of users being unable to view pets after they are registered. As a result, users are unable to edit and/or transfer animal records at this time. Our development teams are investigating the cause of this issue, and we hope to provide an update shortly. In the meantime, you can contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
This issue has been resolved. All registered pets should be displaying on the dashboard at this time. If you do not see a specific pet, please try registering the microchip again. If you continue to have issues, please reach out with detail about what you are experiencing. Thank you!
We are receiving information about possible slowness in PetPoint. The team is looking into these issues.
Please let us know if you are still experiencing slowness issues. Thank you.
This incident has been resolved.
We have received several reports of various Reports (Medical View Report, AVRs, etc.) as well as the Reports website are currently down. We are investigating the cause and a solution. Updates will be posted here as they become available. Thank you for your patience.
A fix has been implemented and we are monitoring the result. All standard Reports appear to be working as expected at this time.
This incident has been resolved.
There is an issue with the 24Petconnect.com/PetPlace.com adoptable animal listings not updating as expected. We will post updates here as they are received. Thank you!
The issue has been identified, and our team is working to resolve the underlying cause for the delay in updates to the online animal listings. We will post additional updates here as they are received. Thank you!
This incident has been resolved.
We have been notified that the Pet Professional Portal is experiencing a full outage. The underlying issue has been identified and the Development team is aiming to have the issue corrected by the end of the day today. Thank you for your patience.
This incident has been resolved.
Software Support will be CLOSED Thursday, July 2nd and Friday, July 3rd. Normal business hours will resume on Monday, July 6th. The Enhanced Support Emergency phone line will be monitored during this time.
This incident has been resolved.
The Pet Pro Portal web cart is currently experiencing an outage. The issue has been identified and a fix should be released later today 7/1/2026. Updates will be posted here as they become available.
This incident has been resolved.
Software Support will be CLOSED Friday, June 19th Normal business hours will resume on Monday, June 22nd The Enhanced Support Emergency phone line will be monitored during this time.
This incident has been resolved.
We have received reports of a 502 Gateway error in 24PetRescue. We are investigating the cause and a solution. Updates will be posted here as they become available.
This incident has been resolved.
Software Support will be CLOSED Monday May 25th. Normal business hours will resume on Tuesday May 26th. The Enhanced Support Emergency phone line will be monitored during this time.
Normal business hours have resumed.