24Pet is currently experiencing a minor incident affecting PetPoint Application, which began 19h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 02:05 PM UTC
We have received reports of delays and overall system slowness within PetPoint. We are investigating the issue and updates will be posted here as they become available.
- identified Oct 20, 2026, 02:34 PM UTC
The issue has been identified and a correction has been released. There should be noticeable improvement in performance within the next 45 minutes to an hour. Updates will continue to be posted here as they become available. Thank you for your patience.
- monitoring Oct 20, 2026, 07:43 PM UTC
A fix has been implemented and we are monitoring the results. We also be running an additional sync job starting at 1am Eastern to ensure all records are updated properly. Animal Search will be paused until the sync has been completed. We expect that everything will return to normal by 9am Eastern tomorrow 10/21/2026. Thank you for your patience.