Is 24Pet down?

Last checked 7m ago
Current status
24Pet is down

Active incident: PetPoint Delays and Slowness

24Pet is reporting a major outage right now (last checked 7m ago). 1 active incident on the official status page.

Real-time 24Pet status, recent outages, and incident history: pulled directly from 24Pet's official status page at pethealth.statuspage.io every 5 minutes. Pingoru tracks 44 24Pet services and has captured 30 incidents in the last 90 days (97.54% uptime). Get email, Slack, Discord, or webhook alerts the moment 24Pet reports a new incident, free for 3 monitors, no credit card.

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24Pet uptime 97.54% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 17h 30m
    Started Oct 20, 2026, 02:05 PM UTC
    PetPoint Application
    Timeline · 3 updates
    • investigating · Oct 20, 2026, 02:05 PM UTC

      We have received reports of delays and overall system slowness within PetPoint. We are investigating the issue and updates will be posted here as they become available.

    • identified · Oct 20, 2026, 02:34 PM UTC

      The issue has been identified and a correction has been released. There should be noticeable improvement in performance within the next 45 minutes to an hour. Updates will continue to be posted here as they become available. Thank you for your patience.

    • monitoring · Oct 20, 2026, 07:43 PM UTC

      A fix has been implemented and we are monitoring the results. We also be running an additional sync job starting at 1am Eastern to ensure all records are updated properly. Animal Search will be paused until the sync has been completed. We expect that everything will return to normal by 9am Eastern tomorrow 10/21/2026. Thank you for your patience.

    Latest: A fix has been implemented and we are monitoring the results. We also be running an additional sync job starting at 1am Eastern to ensure all records are updated properly. Animal S…

Recent outages & incidents

Past 90 days
  1. Resolved 23h 35m
    Started Oct 08, 2026, 04:28 PM UTC · Resolved Oct 09, 2026, 04:04 PM UTC
    Chiplet
    Timeline · 2 updates
    • investigating · Oct 08, 2026, 04:28 PM UTC

      Our team is currently investigating an issue with Chiplet access.

    • resolved · Oct 09, 2026, 04:04 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 2d 8h
    Started Oct 07, 2026, 01:41 PM UTC · Resolved Oct 09, 2026, 10:09 PM UTC
    Adoptable Animals IFrameLost/Found IFrame24PetconnectWebservicesPetfinderAdopt-a-PetActive Animals APIPetPlace.com Adoptable Animal Listings
    Timeline · 4 updates
    • identified · Oct 07, 2026, 01:41 PM UTC

      The Development team has made us aware that there is currently a data replication delay that is affecting webservices and listing on 24PetConnect and PetPlace. Data is flowing but there may be delays in updating. Updates will be posted here as they become available.

    • identified · Oct 08, 2026, 04:53 PM UTC

      Our team is continuing to work with Microsoft to resolve this issue.

    • monitoring · Oct 08, 2026, 09:04 PM UTC

      A fix has been applied, and we are monitoring the results.

    • resolved · Oct 09, 2026, 10:09 PM UTC

      This issue has been resolved and there are no delays at this time. Thank you!

    Latest: This issue has been resolved and there are no delays at this time. Thank you!

  3. Resolved 4h 28m
    Started Oct 05, 2026, 12:09 PM UTC · Resolved Oct 05, 2026, 04:38 PM UTC
    PetPoint Application
    Timeline · 4 updates
    • investigating · Oct 05, 2026, 12:09 PM UTC

      We are currently investigating this issue and will post updates as soon as possible.

    • identified · Oct 05, 2026, 12:38 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Oct 05, 2026, 02:21 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 05, 2026, 04:38 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 7d 20h
    Started Oct 01, 2026, 05:13 PM UTC · Resolved Oct 09, 2026, 01:48 PM UTC
    PetPoint ApplicationPet AssistantPet Professional Portal24PetconnectEVE for ClinicsSoftware Support24PetShelter24PetRescue
    Timeline · 2 updates
    • monitoring · Oct 01, 2026, 05:13 PM UTC

      PetPoint Software Support will be CLOSED Thursday October 8th, 2026. Normal business hours will resume on Friday October 9th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.

    • resolved · Oct 09, 2026, 01:48 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1d 18h
    Started Sep 29, 2026, 10:15 PM UTC · Resolved Oct 01, 2026, 04:46 PM UTC
    Software Support
    Timeline · 3 updates
    • investigating · Sep 29, 2026, 10:15 PM UTC

      We are currently investigating an issue where emails sent to [email protected] are receiving an 'Undeliverable' message in response. We will post updates here as they are received. In the meantime, if you need to open a Support case via email, please use [email protected] or log into the Support Portal and submit a case directly.

    • investigating · Sep 30, 2026, 04:14 PM UTC

      We are continuing to investigate this issue.

    • resolved · Oct 01, 2026, 04:46 PM UTC

      This issue has been resolved.

    Latest: This issue has been resolved.

See the full 24Pet outage history

25 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse 24Pet outage history →

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Outage history

Past 90 days · 27 incidents View full outage history →