24Pet incident

PetPoint Outage

Critical Resolved View vendor source →

24Pet experienced a critical incident on October 5, 2026 affecting PetPoint Application, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 12:09 PM UTC
Resolved
Oct 05, 2026, 04:38 PM UTC
Duration
4h 28m
Detected by Pingoru
Oct 05, 2026, 12:09 PM UTC

Affected components

PetPoint Application

Update timeline

  1. investigating Oct 05, 2026, 12:09 PM UTC

    We are currently investigating this issue and will post updates as soon as possible.

  2. identified Oct 05, 2026, 12:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2026, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2026, 04:38 PM UTC

    This incident has been resolved.